GCB Operations Associate

Job Description

*Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.About this roleYour role is key to the success of our business unit. You will play an important part of a team.You will carry out a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers. You will perform daily, weekly and monthly tasks to a high standard to ensure operational delivery against SLAs, and you will provide regular input into key KPIs.You will build on experience within your domain and offer good support to team leaders and the GBS management community. You will be offered opportunities to develop both professionally and personally.Youll have the following responsibilitiesKey Responsibilities:The role involves pricing for the circuits and the calls that the customer makes through the BT networkInvoicing and supporting activities related to billing systemsWorking on cash applications, a part of the accounts receivable process that applies incoming payments to the correct customer accounts and receivable invoicesAlso at the same time, analyze the process, identify the process gaps and try streamlining it. Support and participate in process improvement opportunitiesTo complete/participate in ad-hoc projects to drive efficiencies and improvements in the processPerforming a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customersExecuting daily, weekly and monthly tasks to ensure operational deliveryResponsible for workflow activities of all requests and manage enquiries to completionWhen dealing with customers (internal or external) aspire to deliver an excellent customer experienceSupporting team leaders and GBS management with your domain expertise offering advice and guidance where appropriateUnderstand and follow relevant and appropriate legal, regulatory and compliance guidance including audit documentation, seeking support if neededAdhere to relevant shift patterns and break schedulesT ake responsibility for personal development and drive own performance.Youll have the following skills & experienceAbility to work as a member of a team in a fast paced environmentGood cross-cultural awareness to be able to effectively communicate with UK customersGood self-management (Attendance/Break Management/Adherence/AHT/Wrap)PC literate with good system navigation skillsAttention to details is key.G ood problem solving and analytical skills.Exposure to L2C cycle Change management, billing environment and cash application will be preferredGood written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholdersLogical reasoning and time management skillsProficient in MS Office.(Outlook/Word/Excel/Access)Graduate in any stream (Commerce graduate preferred for payments services)COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.About BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BTHow to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application,

Keyskills :
compatibility testingbehavioral trainingprocess improvementaudit documentationcash applicationverbal communicationaccounts receivablepersonal developmentcommunication skills