GCB Operations Associate

Job Description

*Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleGroup Business Services (GBS) is part of BT Group that delivers diverse range of business services across the whole of BT. Our vision is to create an organisation that is fully aligned and integrated with the customer facing units.With a 10,000 people strong workforce, we help drive business growth, enhance profitability, optimise the cost base and provide competitive differentiation. We continue to serve BT s customers both external and internal - as efficiently and effectively as possible. Our customers are at the heart of everything we do.In Group Customer Billing our goal is to make it easy for our customers to pay on time, so we can bring in the cash for BT toinvest in growth. We re a global team BT and third party - providing billing shared services to all our lines of business. We understand how our customer facing units finances work and help them find the right balance between revenue and credit. We cover billing, collections & enquiries, payment services, credit risk & fraud and transformation.Your role is key to the success of our business unit. You will play an important part of a team.You will carry out a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers. You will perform daily, weekly and monthly tasks to a high standard to ensure operational delivery against SLAs, and you will provide regular input into key KPIs.You will build on experience within your domain and offer good support to team leaders and the GBS management community. You will be offered opportunities to develop both professionally and personally.Youll have the following responsibilitiesPerforming a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers.Executing daily, weekly and monthly tasks to ensure operational delivery.Providing regular input into KPI reporting.Supporting team leaders and GBS management with your domain expertise offering advice and guidance where appropriate.Delivering excellent operational support to our key stakeholders and customers.When necessary own customer issues through to resolution.Understand and follow relevant and appropriate legal, regulatory and compliance guidance seeking support if needed.Participate in business improvement initiatives.Connected leaders BehavioursCustomer ChampionCollaborative partnerChange agentKey DecisionsKey decisions required as relevant for career level and specific role accountabilities.Youll have the following skills & experienceAbility to work as a member of a team in a fast paced environment.Strong communication skills with colleagues, stakeholders and customers.An awareness and understanding of regional considerations (legal, compliance, technical, cultural).Effective time management skills with the ability to deal with dynamic and sometimes changing priorities.The ability to work effectively with the MS Office software suite.The ability to pick up and work with new technology relevant to the role.Experience you would be expected to havePrevious experience working in an operational environment delivering against challenging KPIExperience working as part of a focused and professional team.Be able to demonstrate a customer focused approach with delivery of excellent customer service.Some experience in delivering change and driving business improvement.Eligibility:1. Eligibility Criteria as per IJP guidelines.2. If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process, but the outcome hasn t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you re issued with a sanction or your appeal is unsuccessful. It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant.COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safetyAbout BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BTHow to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.

Keyskills :
time managementcredit riskstrong communication skillssmart workingcustomer focusshared servicesmusic makingms officebusiness growthstatements of work sow