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GCB Operations Associate

3.00 to 5.00 Years   Kolkata   15 Dec, 2021
BT e-Serv (India)
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Perform critical tasks relating to the preparation and production of customer invoices in different regions, together with associated reports.
  • Follow through tasks and take ownership to ensure they are completed to the required standards.
  • Deliver excellent customer service consistently
  • Escalate queries to a team manager as appropriate, and ensure such queries are completed in a timely fashion.
  • Ensure all requests are handled within required service standard
  • Establish and maintain effective working relationships with colleagues and customers.
  • Continuous development of skills and knowledge necessary for the role, and take responsibility for own learning.
  • Analyse and interpret financial statistics and other data and produce relevant reports.
  • Adhere to stated policies and procedures relating to quality management.
Seek to resolve in-life process issues to meet customer SLA.Business Impact:An associate in GCB Team is at the core of the operation Primary interaction point for the BTGS finance and billing operations community. Has primary responsible for carrying out GCB tasks in a timely and accurate manner. Delay or poor quality on GCB associates activities will have a direct impact on BTGS revenue, cash flow, margins and CSAT.Youll have the following skills & experienceQualifications:
  • Graduate level education. preferably Finance background.
Skills/Experience:
  • Excellent proficiency of written and spoken English
  • Understanding of financial reconciliations and an appreciation of financial and commercial terminology.
  • Excellent accuracy and attention to detail.
  • Highly Numerate and basic understanding of Microsoft Excel.
  • Ability to work in a complex multi-system and interface environment
  • Basic competence in Windows based tools (Word/Excel)
  • A self-starter and ability to manage their own work with minimal guidance
  • Being able to work in a team.
, *.

Keyskills :
cash flowsmart workingcustomer servicebilling servicesemergency servicesoperations managementslacashstepbasicfinancestatements of work sow

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