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Guest Services Supervisor

3.00 to 8.00 Years   Kolkata   15 Dec, 2022
Master Staffing Solution
Job LocationKolkata
EducationNot Mentioned
SalaryRs 3.5 - 8 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsCustomer Service (International)
EmploymentTypeFull-time

Job Description

    A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guests name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.
    • Manage facility procedures relate to insurance and billing and solve patients queries regarding their insurance renewal and expiry.
    • Develop and implement department training, policies and procedures on the POS system.
    • Perform closing operations, including reconciliation of each employees POS cash and credit sales receipts with sales reports.
    • Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
    • Provide billing company medical record documentation to support professional and global CPT codes.

Keyskills :
time managementcommunication skillscritical thinkingconflict managementsense of priority

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