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Helpdesk Coordinator

1.00 to 3.00 Years   Kolkata   03 Nov, 2021
Square 1 Consulting Services
Job LocationKolkata
EducationNot Mentioned
SalaryRs 50,000 - 1.5 Lakh/Yr
IndustryManufacturing
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

We are looking for a qualified HelpDesk Coordinator to manage a team of representatives who will offer excellent customer service and documented procedures.JOB RESPONSIBILITIES :

  • Resolve helpdesk service calls using documented procedures.
  • Support IT staff members on support work.
  • Handle routine Help Desk calls to ensure timely resolution as per Senior Managements Service Level Agreement.
  • Attend help desk calls in-person and through email, FAX and phone.
  • Answer help desk lines and troubleshoot through PC DUO remotely.
  • Support Shift warehouse issues such as packing stations, account maintenance and ACS.
Regards,Manisha***********************@gmail.comSQUARE 1 CONSULTING SERVICES

Keyskills :
faxmaintenanceglobal resource managementcustomer relationsbasicemailaccount maintenanceduotroubleshootinghelpdeskresource allocationresource staffingresource levelingservice levelpackingloggingslaresource mappingwarehouse

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