IT Asset Configuration & Change Practitioner

Job Description

*Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for. About this role The purpose of the change management role is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The role works closely with the Customer/Suppliers and key stakeholder groups internally while maximizing value and reducing incidents, disruption and re-work.AlsoIt ensures that Service Asset and Configuration Management identifies controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. Verifying the configuration records against the infrastructure and to correct any exceptions. It is an interface with other Service Functions and Business Units for the maintenance and accurate provision of Configuration Management activities. Youll have the following responsibilities
• Responsible for implementation of Change Control and/or Configuration Management within their designated contracts and will give input into setting the processes for Change Control and/or Configuration Management across their contracts
• Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer s service.
Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively
• they would need to have relevant professional/ technical ITIL knowledge.
• Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
• Active participation with transformational activities
• Recommends and influences Change Control and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
• Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
• This is a customer facing role and alongside regular virtual customer contact is likely to require attendance to customer sites to service review meetings
• Participation with any new business coming into the team
• Be cleared to the required security level to ensure compliance to contractual and governance requirements
Responsible for implementation of Asset Management and/or Configuration Management within their designated contracts and will give input into setting the processes for Asset Management and/or Configuration Management across their contracts
• Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer s service.
• Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
• Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
• Active participation with transformational activities
• Recommends and influences Asset and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
• Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
• This is a customer facing role and alongside regular virtual customer contact is likely to require attendance to customer sites to service review meetings
• Participation with any new business coming into the team
Be cleared to the required security level to ensure compliance to contractual and governance requirements Youll have the following skills & experience
• The ability to interact successfully at all levels of the internal and customer organisations
• Tenacity and Ownership
• Excellent communication and negotiation skills
• Strong ability to persuade and influence client and stakeholder relationships
• Organisation / prioritisation skills
• Developed communication and diplomacy skills
Some contracts may require full security clearance
• Self-starter capable of working off own initiative
• Highly customer focused with excellent interpersonal, influencing and communication skills
• Good methodical and organisational skills
• Ability to work to tight deadlines across multiple tasks
• ITIL4 qualification to Foundation level.
Role model for all leadership capability behaviours and will demonstrate both within and outside BT Experience:
• To be fully conversant with the Tools & Processes for Change Management
• Proven track record of working collaboratively to develop better ways to work together
• Thorough understanding of customer/contract or programme and knowledge of BT products
• Knowledge and experience of ISO20k and ISO27001 standards, working in an ITIL conformant organisation.
About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to Apply Its easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.

Keyskills :
smart workingiso 27001new business