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Network Support Engineer- L1

1.00 to 3.00 Years   Kolkata   06 Jul, 2021
Sophos technologies Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNetwork / System Administration,General / Other Software
EmploymentTypeFull-time

Job Description

Location- Remote working Main Duties

  • Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
  • Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
  • Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly.
Skills & Experience
  • Strong technical knowledge and understanding of IT Security concepts, including networking, firewall and VPN technologies
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
  • Ability to handle escalated calls while using good judgment to make sound recommendations
  • Advanced computer skills and 4 plus years (Level 1) or 7 plus years (Level 2) including but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking, Network security, Proxies, Email security, http protocol, shell scripting, bash, web proxy, web security, spam filtering, Active Directory
  • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
  • Thorough knowledge and understanding of the following concepts: Security, Cloud, Firewalls, VPN, Malware, Spyware, Cyber Security.
  • Experience of installation and configuration of Mac OS, UNIX or Netware.
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Keyskills :
networkingwantroubleshootingswitchesmac osit securityemail securityspam filteringshell scriptingcomputer skillscustomer servicenetwork securitycustomer complaintscommunication skillswritten communicationmacdnscisco

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