Order Management Expert-Kolkata Multinational co-

6.00 to 11.00 Years Kolkata 31 Mar, 2023

Job Location	Kolkata
Education	Not Mentioned
Salary	Rs 5 - 10 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Finance / Accounts / Tax
EmploymentType	Full-time

Job Description

Good understanding of contracts and interpretation of contracts
Demonstrate the ability to understand the relationship between Oracle ERP system, CPQ and contracts
Reconciliation between order entry sheet / CPQ and ERP
Knowledge of OTC Order Management life cycle, SAP order processing
Ensure customers receive the correct service / product and in a timely manner and the ability to solve problems that may arise during the fulfillment process
Manage backlog of assigned open sales orders, ensuring that orders flow through the order fulfillment cycle
Proactively identify and help implement enhancements to order management processes and tools to support a positive customer experience
Provide training, mentoring and guidance in order management procedures and tasks to team members
To manage the daily Internal audits by complying to the SOX controls and work with internal stakeholders
Prepare/update desktop procedures

Strong delivery skill with experience in providing order management services
Good communication, negotiation and presentation skills.
Ability to interact with client partners
Transition experience
Fluent English skills both in the spoken and written form

Keyskills :
order trackingorder managementorder processing

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Order Management Expert-Kolkata Multinational co-

Job Description

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