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Order Management Specialist

6.00 to 10.00 Years   Kolkata   01 Jul, 2022
Rashmi Metaliks Limited
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryCement / Building Material
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    - Order Management and Customer Service- Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in System matches customers requirements as indicated in customer documents- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status- Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment- Analyses, qualifies, and completes Change Order Requests- Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems. and applies for commercial bonds for the order if needed- Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met- Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not- Ensures that the dates own by order management team are updated and reflective of current order status- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays- Coordinates with other teams/support to complete the request of customers and communicates effectively with Singapore factory on customers delivery date pull in requests- Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the periods shipment commitments- Continuous Improvement and Innovation - Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.,

Keyskills :
billingdocumentationcontinuous improvementpackingfixed income derivativesvendorsaporder managementcheckssiebel

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