Perimeter Operations SME

Job Description

Maersk Line IT supplies global solutions and connectivity to more than 35,000 A.P. Moller Maersk employees in 118 countries. Some of the keywords in our work environment are: Innovation, Creativity, Challenges and Personal growth. You will build a strong international network through extensive liaising with stakeholders worldwide and access a wide range of further career opportunities within Maersk Line IT and the rest of the A.P. Moller Maersk Organisation.Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesPURPOSE OF ROLE: SOE delivers IT infrastructure and application services to Maersk brands in over 600 offices across most countries. Within the Network & Enterprise Voice team there is an opening for a Perimeter Operations SME.The technical SME will be responsible for the following (note this list is not exhaustive): 3rd/4th level technical support for complex incidents. Coaching/training of junior technical staff. Ensure reason for outages are fully understood. Drive technical problem management activities. Drive operational management improvement activities. Where required help educate third party supplier technical resources to facilitate long term incident management improvements. High- and Low-Level Design (HLD LLD) design reviews and approvals. Ensure the environment remains standard and in line with HLDs and LLDs Deliver and support Change Management activities. Ensure received services are fit for purpose, complete with relevant technical artefacts and Standard Operations Procedures (SOP). Participate and provide technical expertise during Change board meetings. Investigate current environment to ensure appropriate configurations have been applied and that redundancy is adequate for business needs. Ensure Release Management processes are in place and effective Release Management is delivered. Ensure technical SOPs, design diagrams and reference architecture are complete and in one place for all elements of the Perimeter Operations environment. Assist architecture and engineering where necessary in design and build activities and challenge where necessary from a technical perspective. Look for opportunities to improve the technical environment to improve availability. Ensure Maersk are getting maximum value out of our current technical environment. Where appropriate seek new technical solutions for automation and self-service. Deliver tooling and monitoring enhancements. Compliance review to technical security standards and policy. Maintaining documentation and improving the organization s retained knowledge. Evaluating new technologies/trends and recommending changes. Trialling of agreed/approved new technologies. Liaising with project teams to help deliver on-time with a minimum of friction.Alongside the above, the following represent standard requirements within the role:Process Management Work to SOE Service Request governance processes. Follow SOE Pricing methodology. Follow SOE Project Management Methodology (Prince2) Implementing industry best practices (ITIL) for processes executed by the operations team. Participation in Change Advisory Board (CAB) meetings as appropriate. Work with third parties to implement technical solutions.Compliance Adhering to all relevant compliance policies and legislation. Adhering to all service management standards. (ITIL)Show More We are looking forEssential Criteria 8+ years of in-depth LAN & Perimeter technical knowledge, with Cisco, HP, Aruba and CheckPoint technology being at the heart of that experience. Wireshark experience. 4+ years Bluecoat (or equivalent) Proxy experience. 2+ years Zscaler experience. Proven track record of technical environment improvement. Proven track record of technical operations process design and implementation. Strong stakeholder management. Minimum of 10+ years large enterprise experience. Previous experience of delivering/managing solutions on a global basis Strong business analysis skills. Demonstrable current technical qualifications in required technologies. In addition, a deep understanding of very many of the following; Cisco route/switch/WLAN products, HP & Aruba switches/WLAN, Firewalls especially Checkpoint and ASA, F5 & Kemp Load-balancers, VPNs, QoS, DNS, Infoblox DHCP and IPAM, Microsoft Azure, Windows server, Linux, VMwareNice to have Solid developer/scripting experience: Web-dev & Powershell preferred, working knowledge of developer tools and processes such as API, code versioning, CI/CD pipeline, automated testing, A post-graduate degree from a recognized university. ITIL V3 or V4 Foundation certified and/or Prince2 certified. Algosec Firewall Analyzer and Fireflow experience.Show More,

Keyskills :
project teamswindows serverprocess designmicrosoft azuredeveloper toolsaudio masteringlarge enterpriseenterprise voicetechnical supportbusiness analysischange managementit infrastructure