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Process Associate - Order to Cash

0.00 to 3.00 Years   Kolkata   17 May, 2022
Genpact India Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Process Associate - Cash Application We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities
    • Premium application, reinstatement, renewal of payment received from policy holders
    • Backdate and cancellation of polices in case of payment made by policy holder get bounce
    • Respond to email /phone queries related to disputed cases
    • Research and analyze the disputes/deductions in ERP
    • Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
    • See opportunities and recommend solutions for process and automation improvements
    • Daily reporting of individual portfolios to track and monitor the past dues and pending items
    • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
    • Work as a teammate to process any adhoc request in a timely manner.
    • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
    • Call out problems to senior staff members and or management as appropriate.
    Qualifications Minimum qualifications
    • B.Com
    • Freshers are eligible
    • Excellent English interpersonal skills
    Preferred Experience
    • Prior cash application experience
    • MS Excel knowledge
    ,

Keyskills :
customer relationsinsurancequalitysalessapcustomer focuscustomer serviceresolving issuescollections managementcash applicationotc

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