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Recovery Analyst

1.00 to 0.00 Years   Kolkata   08 Nov, 2021
BT e-Serv (India)
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

*Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. About this role Group Business Services (GBS) is part of BT Group that delivers diverse range of business services across the whole of BT. Our vision is to create an organisation that is fully aligned and integrated with the customer facing units. With a 10,000 people strong workforce, we help drive business growth, enhance profitability, optimise the cost base and provide competitive differentiation. We continue to serve BT s customers both external and internal - as efficiently and effectively as possible. Our customers are at the heart of everything we do. Group Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities. Monitoring and recovery of GBA 2nd Line of defence controls across all CFUs. Assuring 10-50m of revenue. Youll have the following responsibilities

  • Uses industry and/or BT E2E system/product knowledge to drive operational excellence in GBA and CFU processes.
  • Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents
  • Raises billing incidents where applicable and conducting analysis required to allow GCB/CFU s to issue correct customer bills.
  • Contributes to the identification of opportunities for operational improvement and efficiencies and prioritising and implement the most cost effective solutions.
  • Engages and maintains operational stakeholder relationships across GBA/GBS and multiple CFUs to support quick resolution of customer issues and to support process improvements.
  • Executes quality user acceptance testing processes and supports the development and implementation of clear and upfront testing strategies and requirements gathering.
  • Support adherence to SOX & other regulatory preparation on applicable controls.
  • Carries out ad-hoc analysis supporting customer queries/issues. Creates/supports business cases where applicable.
Connected leaders behaviours
  • Change Agent
  • Collaborative partner
  • Solution-focused achiever
Key decisions
  • Recovery of usage revenue
  • Assessment and support for billing incidents
  • Stakeholder engagement approach at an E-D level
Youll have the following skills & experience Skills required for the job
  • Experienced in Business Assurance activity
  • Good knowledge & experience in the specific area of Usage covered by the team
  • Ability to articulate complex assurance activities to stakeholders
  • Customer excellence
  • Data management
  • Financial analysis and insights
  • Governance and compliance
  • Improvement focus
  • Measuring effectiveness
  • Planning and scheduling
  • Product and service knowledge
  • Risk management
  • Good Microsoft package skills (Excel, PowerPoint, Visio, etc.)
Experience Required
  • MANDATORY: 5 yrs + Telco experience in: project/programme management, business assurance, risk, compliance, network, business operations, audit or billing roles, contract management
  • MANDATORY: 3 yrs + of Business/Revenue Assurance industry experience or other relevant area. With knowledge of tools and practices used for assuring Usage based products & services
  • PREFERRED: 1 yrs+ experience in using and operating industry standard assurance tools RAID, ROC RA, Revenue Guard or similar
  • PREFERRED: BQF LP+ or Six Sigma Green belt+.
COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety. About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at B T. How to Apply Its easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application,

Keyskills :
emergency servicesacceptance testinguser acceptance testingbusiness servicesuser acceptancebusiness growthbusiness operations

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