SAP MM WM LE- Kolkata

Job Description

Dear Candidate,Greetings from Larsen & Toubro Infotech!We are hiring for SAP MM WM LErole.Skills:
• SAP MM WM LE
Years of Experience:5-10 Years (Relevant experience)Detailed JD:
• Senior SAP MM/WM/LE Consultant
• Minimum 8 to 10 years of experience in working on SAP MM/WM/LE as functional consultant
• Must have at least 1 SAP full life cycle implementation and multiple AMS Support project experience
• Hands-on experience in following areas:
• o Requisitioning
• o Subcontracting
• o Purchase Contract
• o Consumable Purchasing Procurement of Services
• o Direct Procurement
• o Batch Management
• o Supplier Consignment
• o Supplier Evaluation &Performance Monitoring
• o Accounts Payable
• o Prod. Subcontract - External
• o Credit Memo Processing
• o Return to Supplier
• All facets of WM and LE
• Worked on implementation, enhancement, rollout & support.
• Good understanding of integration of Production Planning (PP / PP-PI), Finance (FI) and Warehouse Management, Controlling, Sales & distribution (SD)
• Excellent communication and presentation skills demonstrated ability to work with senior level clients to understand the key business drivers that impact client satisfaction and motivating team members towards achieving goals.
Job Duties/Responsibilities:
• Provide assistance to Customer in the ongoing application support of their SAP solution.
• Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems
• Should be able to work on implementation projects based on new opportunities
• Understand the different Severities and Priorities based on the Level of issue
• Understand the different SLAs and coordinate with support team for expediting the resolution of tickets
• Ability to Coordinate with Business users and Support team
• Consultant will actively get involved and provide following services in scope of the engagement:
• Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
• Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope
• Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
• Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
• Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
• Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
• Carry out Ticket-based documentation
• Request involvement of SAP Product Support as necessary
• Act as a liaison and Coordinate with Technical and other team members for resolution of issues
• Proactively provide overall feedback to Production Support Manager
• Monitor KPIs, report any issues and recommend solutions for improvement
• Groom Juniors in the team and make them ready for Support activities
• Achieve client expected business results
Other Attributes:
• Ability to analyze problems and provide clear recommendations
• Able to collaborate with clients and have a strong desire to excel.
• Excellent written and verbal communication skills
• Good interpersonal skills
• Must be a good team player, able to work independently, and can manage own workload with little to no supervision
• Able to Multi-task and work under tight deadlines
• Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
• Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
• Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction
Response Email id (Sourcer): hidden_emailRegards,Team HR

Keyskills :
sap mm wmsap mm