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Senior Role - Operations - Medical Devices/Life Sciences Domain - BPO

14.00 to 20.00 Years   Kolkata   22 Feb, 2022
FirstCall HResource Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

    Job opening for leadership role in Medical-Devices operations with one of the reputed MNC.Min exp: 14 yrsLocation: Kolkata- End to end ops exp in Medical devices /surgical Equipments/HospitalEquipments/ HLS/ Life-science/ Pharmacovigilance/HLS domain.- Good Years of industry exposure specially in the field of Healthcare & Life Sciences, such as PV,- Clinical Trials, Medical Underwriting, virtual Pharma, Pharma regulatory affairs etc.- Manage service levels for LOB and take steps for continuous improvement.- Ensure compliance to SOW, MSA- Prepare review decks and front end weekly/monthly/quarterly reviews- Meet revenue and margin targets - Lead project management for new business ramp and other new initiatives, as needed.- Conduct weekly internal reviews with DRs and drive outlier management within the process- Team member appraisal for DRs and ensure adherence for the team- Capacity planning in coordination with WFM- Manage other delivery related activities- Ensure high CSAT for the LOB- Drive business value for customer & continuous process improvement initiatives- Participate in interviewing process for external interviews, IPPs and IJPs- Act as a compliance/risk champion for the process and lead CMMI initiatives- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet- Customer needs with a focus on business process improvement and customer relations- As part of a customer team, help to marry business capabilities, processes and objectives to the customers requirements on a global scale. - Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet customer needs with a focus on business process improvement and customer relations - Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals - Responsible for managing attendance, performance improvement plan and incentives for the team - Track and analyze the top defects of the team to identify the training needs for the team - Ensure attrition targets are met, people management, growth, retention, regular skip meetings- Drive adherence to company policies and floor policy- Ensure audit readiness for the account at all times.,

Keyskills :
business process improvementnew businessfront endsupply chainlife sciencesbusiness processtraining needsservice levelsmedical devicesclinical trials

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