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Senior Service Reliability Engineer

4.00 to 7.00 Years   Kolkata   22 Jun, 2022
Orcapod Consulting Services Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryTelecom / ISP
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Key Responsibilities:4-7 years experience providing network operations support. Have knowledge of Network monitoring,Remote administration, configuration, trouble shooting, deployment, IP Schema, IP Protocol,implementation and support of IP addresses, routing, network filters, and any other applicableoperational Configuration parameters for all managed Network devices.Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution ofthe issues. Knowledge of Networking: OSI Layer, (Spanning tree, vPC, Ether Channel, VLAN, etc.),switching /routing (OSPF, BGP, IPv4/6), DNS/DHCP, network virtualization ( VRF), Firewall Contexts,basics of higher layer protocols: SSL/TLS, HTTP, concepts of NAT, PAT etc.Troubleshooting of SDWAN and awareness of Architecture/Design of at least ONE SDWAN Solution,preferably, Cisco.Ability to implement, administer, and troubleshoot network infrastructure devices, including wirelessaccess points, firewall, routers, switches, controllers.Needs to maintain close relations with third parties, vendors, Guide and mentor junior engineers to beable to monitor progress of reported problems, known caveats, newly available features, softwareupgrades and hardware products. This to be able to foresee possible conflicts and improvements tooperational services.Work closely with clients for New Projects on Technical requirements/break-fix to provide technicalsolutions/resolutions.Provide Post Incident Reviews and Root Cause Analysis for Problem tickets.Change Management Raising Changes and Implementing.Proactive and reactive analysis including remediation of performance issuesTrack remediation progress or causes for delayManage vendors and their support SLA.Guide and mentor junior engineers Business Impact: World-class technical contributor. Significant impact on customer satisfaction. Key contributor to successful delivery of Voice services Authority/Decision Making: Operates with no supervision in a complex environment. Qualifications: College degree or equivalent Technical Training. 5-7 years of related work experience. Skills/Experience: Must have hands-on experience on protocols such as BGP, OSPF, L3VPN, L2VPN, Multicast, DHCP, DNS, NAT, BFD, Application-aware Routing & QoS. Experience in SDWAN and aware of Architecture/Design of at least ONE SDWAN Solution, preferably, Cisco, Versa, Velocloud SDWAN. Awareness of documentation HLD, LLD. Ability to jump in to support with hands-on configuration when needed Experience interacting with senior level/executives to communicate a message of network and security transformation. Good Communication skills. Current Cisco certifications like CCNA Collaboration, CCNP data preferred. Should have basic knowledge on ITIL based ticketing system. Work in a 24X7X365 environment, Participate in maintenance activities and On- Call Support. Information Security Responsibilities: Adherence to information security under Information Security Directive and acceptable use policy

Keyskills :
l2vpnnetwork engineeringmpls vpnapplication networkingnetwork virtualization

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