Senior Service Reliability Engineer - Data L2

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for. About this role
• 2nd line support for various Enterprise Discovery, Inventory, Service Mapping, Automation. Ensure queue management and handle incidents that are escalated by the Level 1 team for both system generated events and user related queries. Ensure fault resolution and escalations are handled in a timely manner. Performing enhanced diagnostics on standard products for complex issues. Performing diagnostics for products that demand specific technical knowledge
• Coaching of 1st line agents.
• Scoping and implementation of basic changes (BAU Ops).
Youll have the following responsibilities Key Responsibilities:
• Event and Alert Management via BT SMARTS
• Complex Incident triage
• Support to KPMG Service Desk
• Ticket updates
• Complex SMAC / SSR
• Implementation of Simple/Medium Change
• Scoping of Simple/Medium Change
• RMA raising
• Field services coordination
• Escalation to L3
• Incident Resolution (P1-P4)
• Planned Works / Planned Emergency Works inspection
• Service improvement tasks and changes
• Problem management reviews and changes (technical ownership)
Youll have the following skills & experience Skills/Experience: Basic Networking Concepts like OSI model, TCP/IP (Logical Link Control, Flow Control, Link Negotiation) IP Addressing and Subnetting. Bridging and Switching Concepts, LAN Technologies such as Ethernet - CSMA/CD STP, RSTP, MSTP, VLAN tagging, LACP. Good Knowledge in Routing concepts like: RIP, OSPF, IGRP, EIGRP, BGP. Knowledge in VRRP, HSRP, GLBP Good Knowledge on Networking Layers, Core, Distribution and Edge Switches (3 Tier architecture). Good knowledge on WAN side protocols Working experience in implementation of Switching technologies such as Stacking, STP, VLANs, L2 , L3, 1G / 10G, Optic Fibre SFP/SFP+, etc.
• Working experience in implementation of Cisco / Equivalent Routers with functions such as Load balancing, WAN failover, MPLS, Site to Site VPN, Router HA, etc.
• Good working knowledge of Application layer protocols and functions such as IP, ARP, ICMP, TCP, UDP, DNS, SNMP, TFTP, FTP, HTTP/HTTPS , BootP
• Basic Ethernet Concepts and Cablings, , Device authentication mechanisms, User Authentication Mechanisms, SMTP etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution and organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• CCNP certificate in Routing & Switching
• Good Communication skills, be an active listener, quick ability to diagnose the customer pain area.
• Ability to Socialize and Network with Customers and Vendors.
• Implement a change in accordance with change plan.
• Good Communication skills, be an active listener, quick ability to diagnose the customer pain area.
Information Security Responsibilities:
• Adherence to information security under Information Security Directive and acceptable use policy
COVID-19 Notice : We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to Apply Its easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.

Keyskills :
osi modelreliabilitycommissioningfmeamechanicalsafety