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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.About this roleService Operations providing (24/7) support to customers on services included within the private line and data product sets. This support includes accepting and progressing faults received directly from end customers and BT interfaces. It also includes proactive network surveillance and progressing faults to resolution with suppliers and vendors.Youll have the following responsibilitiesKey Responsibilities:q Co-ordinates maintenance and repair of the telecommunications and ancillary electronic equipment.q Work in a 24/7 service centre environment interfacing directly with end customers, various BT distributors and customer service centres. q Responsible for monitoring network and management systems performance by identifying customer traffic and customer impacting system problems. q Implementing changes.q Closure of changes in TSB s Service Now tool within 30 minutes following the completion of any change implemented by BT.q Work with BT partners and end customers to coordinate inter working testing and fault isolation / repair.q Analyse complex equipment problems and provide recommendations and coordination of repairs or replacement of associated faulty equipment.q Manages repairs requiring knowledge of procedures utilised within the international market place. Including recording data of significant complexity. q Analyses data and prepares reports detailing results. q Responsible for driving suppliers to repair on associated access circuit faults. Youll have the following skills & experienceQualifications:q Graduateq CCNAq 3-5 years related work experience.Skills/Experience:q Current Cisco certifications preferred.q Technical knowledge on technologies such as Cisco networks (including ACI), F5 load balancers (both LTMs and GTMs), Infoblox and Bluecoat Proxies.Good level of English (both spoken and written).COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.About BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.
Keyskills :
fmeabehavioral trainingfault isolationmanagement systemsemergency servicesaccessprivate linecustomer servicetestingmechanicalclosurestepreliabilitycommissioningvideosafetyenglish