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Service Reliability Engineer

1.00 to 4.00 Years   Kolkata   19 Jan, 2021
BT e-Serv (India)
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Primary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.
Youll have the following responsibilities
  • Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
  • Coordination with other support teams for issue resolution (if required).
  • Excellent communication and coordination of events during handling new incidents for any critical network outages.
  • Proper documentation of incidents, PEWs as per standard process.
  • Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
  • Experience in interacting with TAC centres for both equipment vendors and WAN service provider.
  • 24x7 support
Youll have the following skills & experienceExperience1- 4 years of experience providing network operations support in a mid to intermediate/medium sized organization.Required CertificationCCNA (R&S)Preferred CertificationsCCNP (any module)Required Skills
  • OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN s, VTP, STP.
  • Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
  • Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
  • WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
  • LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
  • Wireless LAN technologies, Cisco unified wireless LAN solution etc.
  • WAN Acceleration & compression services
  • Experience on maintenance of Cisco multilayer switches, Cisco routers.
Additional desirable technical skills
  • Working knowledge with Encryption Technologies.
  • Log management system.
  • Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
  • Experience in handling escalated cases
Professional Skills
  • Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
  • Proven ability to work with customers in agreed SLAs.
  • Strong organizational skills and team player.
  • Evidence of drive and the will to succeed.
, *.

Keyskills :
reliabilityfmeamechanicalsafetycommissioningfast ethernetnetwork supportgigabit ethernetissue resolutionnetwork monitoringnetwork operations

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