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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Session Boarder controller (Avaya) knowledge in configuring SIP trunking & remote worker. Along with good knowledge on SIP protocol Communications Manager Sound knowledge on CM with advance troubleshooting skills. System Manager/Session Manager Understanding of adaption, routing, SIP registration etc. Application Enablement (AES) Should understand on how to integrate and troubleshoot TSAPI, DMCC and CVLAN services. Experience Portal Roles & Responsibilities: Good Understanding of CMS Reporting- Integrated and Designer. Avaya Messaging Apps- IX Messaging Troubleshoot L2/3 level incidents on core Avaya products Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with Avaya and/or other manufacturers if necessary Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open Delivery of upgrades and enhancements to existing telephony platform , Domain - Tools Development-Software Engineering Qualifications: Any Graduate,
Keyskills :
avaya productsreportingsoundroutingenhancementsenablementsipregistrationadministrationprotocoltelephonyescalationsip trunkingportalmessagingtrunkingcompliancecmsengineeringavaya