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Job Location | Kolkata, Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Key Result Areas :The position Technical Sales Officers would be primarily responsible for supporting the project sales in defined geography by providing on-site services in terms of paint performance, ensuring quality during application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives.- Assist the Sales Team in conducting product trials and build inferences on JSW Paints product strength vis-a-vis products in the market.- Devise ways in which these product strengths can be communicated to the consumers and influencers.- Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.- Understand the requirements from Customer and propose the solutions based on site evaluation.- Conduct product sampling at the site based on the requirement.- Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.- Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.- Timely issue of Site warranty certificates.- Closure of customer complaint within the defined timelines.- Compliance to inspection schedule to ensure Quality at the sites- Investigate complaints reported at sites and resolve within the defined timelines- Conduct customer complaints analysis and share the findings with Sales, R&D and Marketing function to avoid reoccurrence- Conduct random checks of draw down tinting process at godowns and ensure shade compliances.- Conduct site inspection to verify actual application process against the recommended process.- Provide training to sampling painters on application process for all products.- Brief the Project Sales team on the technical aspects of all existing and new products- Conduct product trials and building inferences on JSW Paints product strength vis-a-vis products in market.- Devise ways in which the product strengths can be communicated to the consumers and influencers- Integrate with Research and Technology function for new product development based on technological trends in the market.,
Keyskills :
salesmarketingbusiness developmenttechnical supportformsnew product developmenton siteproject salesquality controltechnical salessite inspectionproduct samplingproduct developmentcustomer complaints