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UrbanLadder.com - Cluster Manager - Retail

3.00 to 5.00 Years   Kolkata   28 Mar, 2023
Urban Ladder Home Decor Solutions Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Company Information: We are a leading omnichannel Furniture Home Decor company that aims to provide a curated destination for home solutions to help urban Indians create beautifully designed homes.With over 10,000 + products, 12 categories and 90+Subcategory (sofas, beds, dining tables, storage shelves, etc.) and 13 stores in 5 cities, we are constantly growing in every way. We were awarded the Best Digital Startup in 2012. About the Role: As a Retail Cluster Manager, you will be primarily custodian of the Retail sales and operational success and continuance of the UL Brand experience at the Stores in your Cluster. Role will include: - Hold accountability for Cluster target achievement and P&L responsibility- Monitor the operations efficiency at the store through Store Managers- Have a pulse on customer experience, escalations, revenue and people related issues by personally visiting all stores in rotation- Ideate, execute and continuously work towards making the product presentation and service experience better for our customers to ensure that all the stores consistently exudes our brand experience- Track and analyze Stores and Team members performances on a daily basis and execute measures to enhance performance - includes driving training initiatives with the L&D team, individual coaching and mentoring- Analyze sales data by category, geography, store, market etc to identify trends and value add in product merchandising of the Cluster- Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed- Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores- Requires working for 6 days a week- Daily attendance is tracked across geographies - you will be required to punch in-out at the stores to record your attendance Desired Skills and Functional Experience: - Retail Area / Cluster management, People management and Customer Interaction experience is mandatory- High Levels of Ownership and Drive- Great command of communication/language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly- High energy, cheerful person + ability to smile always despite the situation / time- Empathy for people and situations; highly approachable person- Honesty and transparency in communication; shows warmth in interactions- Extremely hard-working and committed to the cause / values / vision of UL- Love for beautiful homes, and all things beautiful; a love for aesthetics- Willingness to learn rapidly + Ability to consistently make things better- Highly skilled in MS Excel, comfortable with moderate to heavy data analysis- Ability to use technology effectively + Ability to use apps / tools to provide design / catalogue consultation- Team Management and Engagement skills,

Keyskills :
salesmarketingbusiness developmentretailinsuranceretail salesteam managementcustomer serviceequipment supplypeople managementtarget achievementcluster management

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