Hiring for the Solution Implementation Engineer

Job Description

• Designation -
• Location - Mohali
• Experience -
• Salary - Hike on Present Salary
• Gender -
• Qualification -
• Skills -
• Target Industry -
Designation:-Solution Implementation EngineerLocation:-MohaliSalary:- Hike on Present SalaryExperience:-Minimum 1-3 years experience is essential.Qualification:-GraduateJob DescriptionThis position requires the candidate to have a good hands-on knowledge of Microsoft Lync/Skypefor Business and they have to look after Geomant s Client in Australia/NZ/Asia for different inhouseor partner product portfolios such as Verba call recording, Custom wallboard solutions (FWi orInnova). The daily tasks are: Assist in maintaining and growing Geomant s leadership position in providing UnifiedCommunication and contact centre solutions and development capabilities by providingunparalleled knowledge and excellent customer service. Install, configure and support Geomant products in-line with design documentation. Provide technical support to Project Managers and customers during the implementationplanning process. Participate in customer implementation kick-off meetings to provide the technicalprerequires information. Perform customer environment pre-requisite checks (hardware and software) to ensurecustomer environment is ready for the deployment. Be responsible for installation, configuration and support of our applications in the field. Provide customer technical training to enable support processes and ensure SLAs can bemet. Contribute to post-install as-built customer documentation. Provide go-live support to newly installed solutions and manage the transition to on-goingsupport. Provide front line in-country (in time zone) support to Geomant AU customers inconjunction with Geomant s European based tier 2 and 3 product support teams. Perform testing and provide input to the development of Geomant products. Provide ad-hoc support for Geomant and partner solutions e.g. Inova Solutions, UnifySquare, Four Winds Interactive and Verba Recording solutions Work closely and assist other Geomant s non-ANZ engineering and development teams. Provide technical pre-sales support for sales opportunities around Geomant s Microsoft andrelated projects. Provide implementation design, planning and deployment for Microsoft platform-basedprojects. Maintain database of support contract details so our financial controller can issue supportrenewal advice to the customer.Attain and maintain your Microsoft technical certifications as relates to Microsoft partnerstatus.Future Opportunities for this role: Help create additional revenues for our Microsoft product portfolio and applicationdevelopment expertise. Provide a vision around what can be created from your technical expertise and assist withgrowing an ANZ based solution delivery team. Support, assistance and representation at various trade shows, conferences and relatedactivities. Be responsible for both development of new solutions, support & maintenance of ongoingoperational systems.Skills Required Minimum 1-3 years experience is essential. Must have adequate working knowledge on Microsoft server Technologies especially Lyncor Skype for Business Demonstrated ability to work with all aspects of a project lifecycle including requirementsgathering, scheduling, implementation and testing with frequent, quality communication. Knowledge or understanding of a variety of cloud computing platforms including MicrosoftOffice 365, Microsoft Azure and Amazon AWS. Excellent written and oral communication skills Excellent troubleshooting and problem-solving skills Must have for the job: Hands-on experience for project and support Must be ready to work after hours on need basis. Relevant Microsoft certifications Especially Lync or SfB Must be able to work independently and work from home,

Keyskills :
sql servercloud computingtier 2sqlmysqltrade showstroubleshootingcustomer relations