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Primary Technical Support Engineer

4.00 to 6.00 Years   Mohali   19 Oct, 2021
Schneider Electric
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Key Responsibilities:

  • Responsible to resolve, close and escalate customer s technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical complaints) support.
to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer s support needs.
  • Resolve technical requests from customer on product and solutions effectively within fixed timeframe.
  • Understand, evaluate and reproduce received technical questions, determine the causes and convey the solution to reported problem.
  • Creating and managing knowledgebase based on validated solutions.
  • Prepare and provide technical trainings on request.
  • Take ownership and ensure the customer is satisfied before closing any request.
  • Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns.
  • Detect opportunities to serve the customer while addressing customer support requests.
  • Coordinate with relevant Quotation, Sales or Marketing contacts for special prices.
Core Competencies:
  • Minimum 4-6 years hands-on experience of Installation, Service and commissioning
  • Sound knowledge of Variable Speed Drive, Soft Starters, Servo Drives, Motors, PLC s, HMI, Encoders, SCADA, Relays, Timers and sensors.
  • Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.
  • Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
  • Basis knowledge of MS-office.
  • Excellent communication skills (Oral & Written) and ability to interact with global customers.
  • Excellent problem solving and data analytical approach.
  • Excellent team player.
Qualifications - Internal
  • Diploma/Bachelor s degree in Electrical/Electronic/Instrumentation Engineering.
  • Minimum 4-6 years of hands on experience on Projects, Services, Installation and commissioning of all LV products
  • (Breakers, Motor Control Center, Metering, Power Factor Correction, Networking etc )
  • Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU
  • Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts
  • would be an advantage.
  • Excellent communication skills (Oral & Written) and ability to interact with global customers.
  • Excellent problem solving and data analytical approach.
  • Excellent team player.
, Qualifications - Internal
  • Diploma/Bachelor s degree in Electrical/Electronic/Instrumentation Engineering.
  • Minimum 4-6 years of hands on experience on Projects, Services, Installation and commissioning of all LV products
  • (Breakers, Motor Control Center, Metering, Power Factor Correction, Networking etc )
  • Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU
  • Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts
  • would be an advantage.
  • Excellent communication skills (Oral & Written) and ability to interact with global customers.
  • Excellent problem solving and data analytical approach.
  • Excellent team player.

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemspower factor correctionservo drivesclient servermotor controlcontrol centerproblem solvingproduct qualitycustomer support

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