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Technical Support Associate

2.00 to 6.00 Years   Mohali   16 Mar, 2022
IDS Infotech
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (International)General / Other Software
EmploymentTypeFull-time

Job Description

    Hi,We are hiring a Technical support Associate for our Mohali and Chandigarh locationFor Mohali, we need a minimum 2 years of experienceFor Chandigarh, we need minimum of 3 years of experienceProfile: Technical Support Associate Job Location: IDS Infotech Limited, Phase 9 , Mohali Skills Requirements:o Knowledge of Windows7 / Windows 8, desktop OS with strong troubleshooting skillso Knowledge of server OS is added advantage.o Flexibility to work in 24*7 work environmentOperations & Support List all Acquisition & Deployment responsibilities.o Provide the support to meet SLAs of TSG.o Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.o Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.o Perform regular file archival and purge as necessary.o Create, change, and delete user accounts per request.o Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Maintenance List all Operational Management responsibilities.o Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.o Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.o Maintain operational, configuration, or other procedures.o Perform periodic performance reporting to support capacity planning.o Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.o Maintain data center environmental and monitoring equipment.About IDS Infotech Limited:We are 30+ years old organization built on the legacy of providing customized solutions to professionals and business houses across different industries, enabling them to optimize their business processes and achieve their mission and organizational goals.Established in 1989, IDS Infotech Ltd. (IDS) employs over 1200 trained and skilled professionals from different technical backgrounds. With a global presence through offices in multiple locations (USA, Netherlands, UK and India), IDS is one of the leading companies in providing Software Solutions and Business Process Management Services to clients worldwide in various business verticals, such as Legal, Engineering, Software, Content Management and Publishing, Patent Research & Analytics, Healthcare, EHS and Medical Scribe. In an eco-system where AI and machine learning provide a brain to a machine, we as IDS, enable this brain with the required experience by leveraging our legacy in data capturing and management process.,

Keyskills :
customer relationsbusiness process managementsoftware solutionsfile systemsactive directoryperformance tuningtechnical supporttroubleshooting

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