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Anyst, Trade Ops

2.00 to 5.00 Years   Mumbai City   19 Apr, 2023
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    Responsible for monitoring operational & customer service related activities of the CPC.
    • Ensure adherence to reporting schedules & escalate matters to superiors for advice
    • To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
    • Assist Managers in monitoring all transactions to ensure obligations/payments duly met.
    Business
    • To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards.
    • To resolve customer queries/complaints, service related issues
    • Monitoring all transactions to ensure obligations/payments duly met.
    • Maintain data and statistics on performance of the team related to business standards, customer information etc.
    Processes
    • To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
    • To ensure strict compliance of internal procedures in line with the standards laid down as per DOI
    People & Talent
    • Organization of work flow to achieve maximum productivity
    • Regular monitoring of the performance of the team & improve efficiency.
    • Develop, train, motivate and educate staff and enhance morale of staff
    Risk Management
    • Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
    • Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.
    • Comply with internal operating procedures & Key Control Standards
    • To act in complete compliance with the Bank s data confidentiality policy at all times
    Governance
    • To ensure compliance of all internal procedures, operational controls and regulatory requirements.
    • Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
    • Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
    • Ensure strict compliance of Group Sanctions Procedures
    • Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
    • Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
    • Ensure no operating losses.
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct .
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Lead to achieve the outcomes set out in the Bank s Conduct Principles
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
    Key stakeholders Internal
    • CB, CIB, BB, SME, FI, Treasury
    • IT, Technology
    • Other Trade CPCs
    • CSG/CMS
    External
    • Customers
    • Personnel in RBI and other regulatory bodies (if required)
    • Statutory/External auditors
    • Counterparts in other banks
    • Archival vendor
    • Other Vendors
    • GBS
    Qualifications
    • Graduation/PG
    Role Specific Technical Competencies
    • MS Office/Excel
    • Business-Market Knowledge
    • Business Product and Processes
    • Regulatory Guidelines
    ,

Keyskills :
code of conductboard of directors

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