Applied vacancy for Zonal Service Manager- West

Job Description

Responsibilities & Key Deliverables Responsible for customer engagement, implementation of dealer operating stand ards, ensuring compliances and new product tracking. Execute Zonal After-Sales Business Plan through a team of Area Service Managers and CCMs to achieve customer satisfaction, Service Retention and Profitability of workshops. Customer Engagement Initiativesimplementation at Dealership level. Establish and Nurture Channel Network for Service and Spares to enable successful support of Medium and Heavy CVs in zone. Execution of Customer Care Process/systems and cutting edge Off-Product Services as Differentiators in Market Place Special focus on Service and parts Guarantees with a clear customer support on SSD . Implementation of Dealer Operating Stand ards and compliance for Sales and Service Infrastructure. Secondary Channel Development to provide adequate Service Network availability. Capturing of customer Voices by organizing events and activities. New product performance tracking and establish existing and new products thru Structured Value Establishment in the market to gain customer confidence on MTBD products. Implement dealer motivational programs and Improvement plans based on Norms and Stand ards. Maintain direct relationship and review the operational parts with Institutional, Corporate Fleet clients and MKA. Responsible for the product support of all MTBD range of vehicles, which involves product monitoring, performance analysis, and complaint analysis Benchmarking and review of Service Policies and Dealership Workshop norms. Warranty Support and reporting in coordination from Product Support Team. Interface with the Dealer Development Cell for all Service related aspects. Build highly energized and effective team through mentoring / coaching/ hand holding and various capability building mechanisms to achieve business goals Preferred Industries Automobile Education Qualification Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile General Experience 15-20 Years of Experience in related Domain Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from Failures System Generated Core Skills People ManagementCustomer EngagementComplianceSalesBusiness PlanningCustomer SatisfactionChannel Partner DevelopmentCustomer SupportChannel DevelopmentService ManagementEvent ManagementPerformance MonitoringProduct PlanningRelationship ManagementProduct SupportPerformance AnalysisComplaint AnalysisBenchmarkingReportingDealer Network DevelopmentMentoringCoachingCapability Building System Generated Secondary Skills Strategic PlanningTeam ManagementJob Segment: Engineer, Engineering ,

Keyskills :
customer servicecustomer engagementsalescellmanagement