apply for the CRM Business Architect

Job Description

* Strategy
• Develop Business Architecture Strategy & Roadmap for a CRM Program by engaging and partnering with the T & I team.
• Assist in the development of the Solutions roadmap ensuring compatibility with the various Product strategies at a solution level.
• Create strategies for leveraging new and upcoming Technologies.
Business
• Responsible for CRM solution for a range of functions supporting the Front-line business Client facing and product teams.
• Design pragmatic and achievable solutions that address business needs considering constraints, limitations and boundaries.
People and Talent
• Provide consultancy, guidance, instruction and leadership to various technology partners and Development and Delivery teams
• Bring in Transparency with the team and to align with the overall strategy and roadmap for delivering a CRM program
• Ability to effectively converse with Multi regional teams
• Create grass root movement on CRM to socialise strategy to the wider CRM Programme team members by engaging them through various platform - Brown bag Sessions, Guilds etc.
Risk Management
• Govern, risks of Technology Debts, Technology obsolescence to the management to enable them in planning for necessary risk acceptance or investments
• Identify Delivery Risks
• Direct teams to act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
Governance
• Manage the CRM Performance Review forum with Key stakeholders.
• Define engagement rules, outcomes and dispensation processes wherever applicable.
• Ensure that technology partners and delivery teams adhere to the principles established in the enterprise architecture, governance, policies, principles, patterns.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Key Stakeholders Internal:
• CC & FM COO
• FM Sales & GCM Bankers
• Client Coverage Senior Bankers, GAMs, RAMs, FAMs & TB Sales
• CCIB BD CRM and Frontline Enablement Product Owners, as applicable
• CCIB Process Owners and Process Owners delegates
• DCDA Partners
• CCIB T&I Architecture team
• CCIB T&I team
• Key Product and Functional Partners, where relevant
• Legal, Audit and Compliance, where relevant
• CCIB BD MT, where relevant
External:
• External vendors and suppliers, where relevant
Our Ideal Candidate
• 12 + years of experience as an Enterprise CRM Architect.
• 7+ years of CRM prefer Salesforce/MS Dynamics integration experience, including between different business systems as well as working with integration tools.
• Experience with sales support team tools in a primarily B2B environment.
• Ability to define the process and platform landscape, identify gaps between current and desired end-states, and deliver a CRM solution .
• Experience in Agile & Waterfall .
• Experienced in creating reference architecture, and roadmap necessary to hold architecture delivery to the level of quality.
• Manage prioritization and trade-offs across Client experience, performance, and operational support workload
• Able to get things done in a quick-paced environment. Be transparent and open around what doesn t work and what does
• Highly entrepreneurial with a high level of energy, dedication and an unrelenting drive to deliver value.
• Strong sense of personal ownership and responsibility in accomplishing the organisation s goals.
• Is confident and will roll-up his/her sleeves to drive success
• Strong verbal and written interpersonal communication skills with the ability to develop and strengthen relationships at all levels of a global organization
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
analyticsbillingreturn on investmentlife cyclesales supportbusiness unitsdata managementclient coveragebusiness processequipment supplydesign directionbusiness systemsdigital channels