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Associate Director, Digital Transformation, Wealth

10.00 to 13.00 Years   Mumbai City   02 Dec, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    *Role Responsibilities Strategy
    • The role is sum of managing end to end client engagement through management of client facing digital platforms.
    • The objective is to ensure successful management and rollout of all Wealth platforms in India, ensuring local country requirements are evaluated and incorporated in the design. Keep country stakeholders updated on the project progress & highlight any risks that may pose a challenge to the program.
    • Manage and customize design / delivery of SCB s Wealth Management proposition to the segments in the country, develop a best-in-class wealth client experience, wealth brand recognition, sales and customer education programs, and provides core input to the strategic development of the business
    • Collaboration with Client groups and Marketing to connect and align the Wealth Products strategy with the Client strategy. Work in partnership with the Investments, Insurance, Fx & WMPS teams
    • Accountable for the WM performance as measured by growth in number of active wealth customers, wealth client deepening metrics, customer satisfaction, external brand recognition for SCB WM
    Business Measures and Targets:
    • Develop and lead technology initiatives to enable business and improve efficiency by leveraging on digital alternatives and automation of processes. Review and track TPS and Overall, WM cost and provide support to Head of WM on cost matters.
    • Representing as business PM to manage projects, enhancements delivery scope, time, budget
    • Be the key member to understand business requirements, bank s technology landscape, Ops processes and come up with approaches to tap the business opportunity
    • Lead conceptualisation, consolidation of business requirements by coordinating among various stakeholders Product, Operations, Policy, Processes, Compliance, Legal, OR
    • Manage the product backlog as a Product owner
    • Represent project/country business in respective Hive for monthly updates, and quarterly prioritization meetings for example MI Hive for IWP, Banca Hive for LI Digital
    • Work with technology for monthly releases engaging in UAT, UVT etc.
    • Digital keep up with the new innovations in fintech, represent WM in CPBB Digital capabilities forum
    • During first 2-3 months post live: Manage customer escalations, ensure timely resolution from technology/operations
    • Project budget Manage project budget, allocate among tech spends, business testing team contracts etc. Coordinate with Finance and respective Hive to ensure budgets are loaded in BR cycles
    • Vendor payments
    • Coordinate with tech teams on charging and logging in Clarity (Bank s ERP tool)
    • Develop and lead technology initiatives to enable business and improve efficiency by leveraging on digital alternatives and automation of processes. Review and track TPS and Overall WM cost and provide support to Head of WM on cost matters.
    Technical Skills
    • Jira/Confluence, HTML or similar tool for UI/UX and SQL (no need of coding knowledge, but need to know how it works and the role it plays in product development)
    Risk Management
    • Ensure adherence to all internal and external regulations.
    • To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
    Governance
    • Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
    Our Ideal Candidate
    • 10+ years of work-experience with a proven track record
    • Ability to think out of the box for creative solutions
    • Strong domain knowledge of the Wealth Industry and optimum networking with industry stakeholders
    • Successful track record of project management and implementation of product / solutions and innovative customer offerings
    • Ability to prioritize, manage, multi-task, implement change initiatives by taking ownership and working with all stakeholders
    • Ability to manage and implement change initiatives by taking ownership and working with all stakeholders
    About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
    • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
    • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
    • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
    • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
    • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
    • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
    • Flexible working options based around home and office locations, with flexible working patterns
    • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
    • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
    • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
    • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
    Visit our careers website www.sc.com/careers ,

Keyskills :
compliancefinanceadvisorykeeping things simplereportingcustomer relations

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