Associate Director, Segments

Job Description

*Roles and Responsibilities
• Drive portfolio revenues through effective inroads in the existing base, and consistently increase activation of the client towards product penetration. Ensure activation, balance build, digital usage, cross sell, retention and revenue realization in line with the budget
• Drive the customer engagement charter that deepens relationship, enhances experience and adds to CVP
• Work with stakeholders that effectively aligns across product teams, regions, support functions to co-create and demonstrate business values
• Work with the frontline in tracking qualification of newly acquired clients
• Periodically track portfolio quality and client qualification journey (how fast clients reaching qualification
• Drive campaigns, offers, trainings, projects, etc. to ensure upliftment of CVP and thereby growth in portfolio / revenues
• Establish, drive and co-ordinate the country strategy, execution and priorities to deliver sustainable growth across Affluent (Priority, Premium and any other which are added) Segments, ensuring that we fulfil our potential and realize the significant revenue and operating profit growth opportunity that the segment represents.
• Track and monitor revenue, portfolio health and movement of existing portfolio in line with budget
• Drive penetration and messaging strategy/calendar working closely with product, marketing, analytics, campaign operations
• Regular monitoring and review of campaign outcomes jointly with product, marketing, analytics
• Develop customer value proposition, service and relationship management experience that is distinctive, market-leading and scalable, while being consistent with the global strategy and framework.
• Identify flaws and limitations in product design and escalate to Retail & Wealth Management Product for resolution. Similarly identify flaws in processing and escalate to GTO for resolution.
• Determine the optimal balance of branch and other channel usage, and in collaboration with the country team ensure plans are developed and implemented to drive new business sales and Assets Under Management (AUM), across all product groups.
• Conduct market analysis, feasibility studies and trend analysis to keep abreast of industry development and identify opportunities; and submit new product proposals
• Add new clients, enhance pipeline processes, and improve cross-sell and effective tail management to achieve greater productivity and market penetration.
• Introduce and drive bundled solutions that deepen relationships and address client needs by improving levels of capability and productivity as well as process efficiency.
• Deliver profitable income growth and be held accountable to achieve sustainable growth in this segment.
• Ensure a robust strategy is in place to drive portfolio objectives cost effectively
People & Talent
• Management graduate with min. 10 years work-experience
• Strong analytical and business acumen. Ability to problem-solve, synthesize/ analyse diverse information, develop recommendations and take decisions
• Knowledge on digital banking incl. digital marketing, etc.
• Excellent project management skills. Preferably professionally qualified
• Conducts themselves with Integrity and accountability. Is collaborative and respectful.
• Experience in engaging with senior leaders of bank to drive business / segment objectives
• Excellent with Microsoft Office i.e. Word, Excel and Power Point. Technical knowledge on data management and other analytical tools is an additional plus
Risk Management
• Mandatory to ensure all rules, regulations, guidelines, process, etc. set out by the bank are followed and there is no dispensation
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Product, compliance, legal, operations, analytics, client experience, process development, etc.
Our Ideal Candidate
• CA, ICWAI or MBA graduate with min. 10 years of relevant business work-experience
Role Specific Competencies
• Product and Portfolio Management
• Campaign management / Stakeholder coordination / communication
• Analytical, structured thinking
• Strategic Presentations
• Digital marketing exposure
• Result oriented
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Keyskills :
advisoryprofit growthcustomer value propositionhuman skillsfinancenew business