Associate Manager - Cash Management Operations

Job Description

ProcessesTo maintain agreed quality and service standards ensuring client needs are met at all times and ensure continuous efforts to exceed their expectationsTo constantly explore Hubbing opportunities and using technology to leverage on scale benefits.To handle customers (internal / external) and queries of customers with care and as per the prescribed standards in place.To strategize initiatives with functional and local management objectives and lead them to satisfactory and timely completionTo work on improvement of productivity efficiency and standardize the process from time to timeTo draw up unit s budgeting requirements and manage costs prudently delivering on the saves tasked with, and continuously innovating to keep maintain low operating costs.Lead and complete ad-hoc responsibilities, projects and assignments set by the Group Head from time to time.Submission of Dashboards, KPI & Risk Reports to Stakeholders and Participate in Monthly Service Review meetingsTo review, analyse all performance metrics related to the unit and take steps to bring down undesirable / inconsistent trends.To ensure capacity requirements are current and are refreshed regularly and that the gap between required and actual FTEs is not wideTo take decisions on exception handling to the extent of authorities delegatedLead and manage automation and productivity initiatives to continuously drive improvement in productivity and Accuracy to the standards prescribed for the processes from time to timeTo manage the team resources to optimize effectiveness and performance levels, recommending training and development plans.Shoulder people management responsibilities covering hiring, training, objective setting, performance management, retention, succession planning, rewards & compensation recommendations, capability review and developmental plans, job rotation and career aspirationsUpholding the values and code of conduct of the Group and Company at all times.Ensure a strong training infrastructure aimed at robust training and cross training of teams including new comers and existing staff.Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.Ensure direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.Employ, engage and retain high quality people.Provide feedback and rewards in line with their performance against those responsibilities and objectives.To generate correspondences and accounting adjustments towards resolution of cases.To investigate and resolve all Nostro outstanding as applicable.To complete/resolve inquiries correctly the first time to avoid unnecessary repetitions.To perform the following activities in relation with Investigations wherever applicable Signature Verification, Message/Scan retrieval, collection, distribution, acknowledgement, acceptance and end of day reconciliationTo maintain all agreed quality standards to ensure that customers needs are met all the time & that continued efforts are made to exceed their expectations.To help the team/Unit in maintaining the cost budget as set up from time to time.Processing and Decision making as per the Department Operating Instructions and within the timeliness and accuracy standards specified.Continuous improvement in productivity to the standards prescribed for the processes from time to time.To ensure all reports pertaining to Investigation Department as applicable are completed and submitted within the stipulated time.Carryout ad-hoc responsibilities set by respective Team Leader / Managers from time to time.To create, verify, authorize messages and accounting adjustments as per process.To assist the Manager / Unit Manager in managing the day to day operations.To Train the team members and the new staff joining the team and assess their knowledge periodicallyUpholding the values of the Group and Company at all times.Compliance with all applicable rules/regulations of company and Group Policies.To take necessary tests and training as per Group and Company Requirements.To monitor officer / senior officers work allocation to ensure that cases are actioned in a timely mannerTo ensure that administrative control procedures are followed by staff under supervision and escalate as per procedure.Carryout adhoc responsibilities set by respective Managers / Associate Managers / Senior Managers from time to timeTo work on improvement of productivity and standardize the process from time to time to meet the necessary regulation/procedures/guidelines prescribed by Company/Group from time to time.To train new comers / officers in all aspects of the processes as assigned by Line ManagerTo be aware of ORF and requirements and to comply with Group Operational Risk Policy.Risk and ControlComply with applicable Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.Coordinate BCP testing / Fire & Safety / Compliance & other department risk activities.Compliance with all applicable process procedures, guidelines, rules & regulations of company and Group Policies relating to RiskEnsure unit specifically complies with Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and reports all suspicious transactions to the risk authorities and stakeholder groupsTo create, test and execute Disaster recovery and BCP plans for the unit and ensure the teams are ready at all times to meet contingencies without adversely impacting service to clients.To ensure timely reporting of Operational Risks and implementation of control measures to mitigate.GovernanceHave close working association with all stakeholders in ensuring delivery of common goals.Exercise authorities as delegated by the ManagementTo ensure timely reporting of Operational Risks and implementation of control measures to mitigate.Provide oversight across GBS, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelinesHave close working association with all stakeholders in ensuring delivery of common goals.To ensure that administrative control procedures are followed by staff under supervision and highlight issues on a timely manner to senior management, with regular updates on actions taken.Exercise authorities delegated by the Head of the departmentEnsure effective functional supervision across all Client Services teams in GBS sEmbed the Group s values and Group Code of Conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the cultureFire WardenAssist employees in exiting the building in a calm, orderly manner via their nearest safe exit away from the fire.To be equipped with the FW kit.Assist any differently disabled and pregnant women in exiting the building. Ensure lifts are not used.Ensure any injured persons receive medical treatment.Upon exiting the building, make sure that the area you are responsible for is clear (no-one left behind). Ensure where possible that windows and doors are closed.Make sure any visitors are directed to the assembly pointDo not allow staff to re-enter the building until the Fire Services or the incident Controller has given the all-clear .First AiderTo render First Aid, immediate assistance and treatment given when someone is injured or taken ill before the arrival of the emergency services, doctor or other appropriately qualified medical practitioner.The correct and prompt early intervention to be provided by qualified First Aiders, to the injured.Ensure the respective floor First Aid Boxes are checked monthly.During emergencies assist Differently abled personnel and pregnant women, with additional support.Actively participate in the Evacuation drills.Report incidents and actions taken.Comply with requirements for First Aid certification, renewal etc.Liaise with other departments or employers when applicable to ensure adequate cover for a building during all regular hours of use. This includes those out of normal office hours.Ensure that the First Aiders identification board is above your seat.Ensure that your name is displayed in the main notice board of your floor.Key StakeholdersTBSM teamCash Management Ops teams in GBS & Country,

Keyskills :
salesmanagementmiscustomer relationsqualitycode of conductkeeping things simplefirst aidbanking lawgroup policyhuman skillsservice levels