Associate Manager - Customer Connect

2.00 to 5.00 Years Mumbai City 26 May, 2021

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Banking / Financial Services
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Roles and Responsibilities

Responsible for resolving customer queries and service requests received through email and call center
Coordinate with internal teams to ensure the requests are closed in a timely manner.
Deliver best in class customer experience in the service interactions leading to improved VOC
Identify gaps in existing processes and work with various project teams to drive improvements
Ensure SLAs, TATs, Productivity and Quality metrics are met as per defined targets
Monitor & maintain quality of the transactions and interactions

Candidate Requirement

Minimum 2 + yrs of experience with knowledge of Insurance domain and customer servicing background
Minimum qualification- Graduation
Strong Knowledge of Insurance Process & Operations

* HDFC Life does not charge applicants any recruitment fee or a deposit in return for job offers. HDFC Life does not authorize any third party to make employment offers, refer or place candidates, for a fee charged to the applicant.,

Keyskills :
managementoperationsproject status reportingproject initiationcustomer experienceproject management softwareservicingmisemailqualityinsurancerecruitmentproject teamssalesmetricsproject riskdeliverablesproject team managementcustomer rela

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Associate Manager - Customer Connect

Job Description

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