Associate Manager, GBS CPM OR

Job Description

• The purpose of RP is to assist Country Process Owners (CPOs) and Global Process Owner (GPOs) to effectively manage operational risk within the first line of defence. The members must ensure that the sampling tests are conducted in accordance with Risk Management Framework, Group Operational Risk Policies and Procedures.
• To ensure error free work with no operating losses.
• Emphasis to Identify, assess, monitor, escalate and report operational risks from respective business scope to both business line managers and Unit Head in a timely manner.
• Ensure Individual Productivity targets are met / surpassed.
Processes
• Quality Assurance: To make sure the quality assurance of operational risk controls across all processes in the corresponding business area.
• Competency and Effectiveness: To be fully competent in control measure skills and methodology in conducting sample testing, quality checking, and monitoring; to be effective in identifying control process gaps, timely escalation of identified issues or risks, and any effective actions to mitigate within the accepted timeframe.
• Ensure 1st Line risk ownership: To assist business heads or managers truly own all risks in their business areas.
• Independence toward control management: To conduct independent and effective sample testing, monitoring, and investigation on all related processes with control measures in order to provide feedback to the Business head/Unit Head/ and control functions in timely manner.
• Monitoring and escalation: To be responsible for monitoring all processes in the corresponding area and escalate any issues and risks to the Line Manager / Unit Head on timely manner.
• Investigation, logging and monitoring of Ops Risk issues, events including development and implementation of action plans.
• Accurate Updating of Control Sheets / master sheets.
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure proper training (OJT) is given to team members whenever required.
• Ensure backup staff is identified and trained.
• Ensure proper hand over is adhered.
• Responsible for the implementation and executions of the KCI / KCSA / CST process, sampling and testing the population of controls to ensure compliance with the agreed standards.
• Responsible for ensuring the timely identification, assessment, mitigation, reporting and escalation of all identified exceptions.
• To ensure exceptions arising out of KCI / KCSA / CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• Any other Credit Admin related activity asked to be performed by the Line Manager.
• To actively participate in BCP/DR and any other UAT / UVT.
• Perform independent reviews of Risk/Loss items if required.
• Provide CTMU Group with any common trends of issues identified and add value by identifying any gaps.
• Assist in the identification of the business / regulatory risks and the implementation of appropriate controls to mitigate those risks if applicable.
Risk Management
• Compliance with all relevant Group Credit Policies & Procedures related to CCIB.
• Compliance with all relevant Group Money Laundering Prevention Policy.
• Compliance with Group Operational Risk procedures.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Representatives in Group and In-country Risk and Control team, Business Functions & Relationship Managers.
Other Responsibilities
• Ensure that Productivity MIS is updated accurately and immediately after the completion of respective process.
• Actively participate in automation initiatives including A3.
• Ensure that knowledge on Systems and procedures is updated by keeping track of periodical circulars and other instructions issued.
• Participate in test on knowledge and procedures, departmental quizzes, and Group / Companywide CSR Initiatives/Trainings including role certification.
• Ensure proper maintenance of the workstation and the environment of the workplace.
• Ensure adherence of Clean Desk Policy.
• Ensure timely completion of all E Learning Courses.
Our Ideal Candidate
• Preferably Commerce Graduate / Postgraduate.
• Experience in operational risk management or engineering processes and Possess in-depth knowledge and problem-solving skills to function well in an Operations Risk Role.
• Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables.
• Basic Understanding of Banking and Credit Administration / Credit Process / Documentation / CTMU Knowledge with experience ranging from 5-15 years.
• Advanced Product & process knowledge (knowledge in terms of customers, products and transactions).
• Core Risk awareness.
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
• Good Oral & Written communication.
• Full understanding on Bank s RMF, ORMF and skills in managing operational risk.
• Sound judgement and courage to perform a risk and control role and maintain effective working relationship in the first line of defence.
• Fully competent in sample testing methodology, conducting quality check and assuring operational risk being properly managed in the first line.
For Documentation
• Core awareness of corporate/commercial banking documentation process.
• Knowledge of various constitutional clients and corporate structure.
• Knowledge of various Corporate Credit Products Especially Trade, Lending, Financial Markets etc.
• Expertise in handling various constitutional clients credit documents including consortium, mortgage, hypothecation and syndication.
• Knowledge in legal terminology in various constitutional client s credit documents.
• Established working relationships with clients and relationship managers especially on documentation and credit related matters.
• Able to interpret of Loan / Credit Terms.
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Keyskills :
customer relationsqualitymiskeeping things simplemanagementsales