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Associate Manager-Quality

10.00 to 14.00 Years   Mumbai City   21 Oct, 2021
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Skill required: Quality & Control - Operational Audit & ComplianceDesignation: Associate ManagerJob Location: MumbaiQualifications: Any GraduationYears of Experience: 10-14 yearsAbout Accenture OperationsIn todays business environment, growth isnt just about building value-its fundamental to long-term business survival. So how do organizations sustain themselves The key is a new operating model -one thats anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.comWhat would you do You will be aligned with our Quality vertical and help us manage risk in service delivery to an acceptable level as defined by the Accenture client and increase the level of awareness of and in compliance with policy and process related matters.You will be working as a part of Internal Audit &Controls team which is involved in establishing processes to audit/validate current control effectiveness and drive improvements whenever required.The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.What are we looking for We are looking for individuals who have the following skillset:

  • Quality Assurance
  • Ability to manage multiple stakeholders
It would be a value add if you are proficient in:
  • Quality Management
Roles and Responsibilities
    • In this role, you need to analyze and solve moderately complex problems
    • You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
    • The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
    • You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
    • You will need to monitor & drive team performance, including throughput and quality as per defined metrics
    • Your primary upward interaction is with a direct supervisor or team leads
    • You will generally interact with peers and/or management levels with clients or internal stakeholders
    • You will be provided with minimal guidance when determining methods and procedures on new assignments
    • Decisions that you make often impact the team in which they reside and occasionally impact other teams
    • You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.
Please note this role may require you to work in rotational shifts.,

Keyskills :
salesmanagementmiscustomer relationsqualityinternal audittraining needsservice deliveryteam performancesenior managementrecords managementestablishing processes

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