Associate Manager, Static Data Unit

Job Description

* Role Responsibilities Strategy
• Awareness and understanding of Bank s strategy.
Business
• Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment.
Processes
• Provide quality support and resolution to front and middle office on their queries on CRM applications.
• Extensive experience supporting and working alongside business users and technology teams in a multinational organization. The experience will need to include managing cross border and multiple nationalities / cultures.
• Familiarity in internal bank applications such as SCI, eCDD+, Workbench, CreditMate etc.
• Provide clear and effective communication or updates to front office users and / or internal stakeholders.
• Work closely with technology teams to drive investigation, resolution and / or remediation of issues.
• Liaise with the Technology team on UVT post the system implementations at the time of war-room.
• Work closely with Project and technology team on MOT, SIT, UAT & War room requirements.
People and Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Risk Management
• Identify key issues based on this information and put in place appropriate controls and measures.
Governance
• Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance, oversight and controls in the business.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the India GBO, CLM Ops, BEST to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Key Stakeholders
• Business Development, Product owners, GBO
Other Responsibilities
• Ability to write test scripts and analyse the test results.
• Excellent written and verbal communication skills with ability to tailor message and updates to various level of users and stakeholders.
• Display Client-centric, ready to help attitude, pro-activeness and diligence in resolving queries and issues promptly and with superior standards.
• Ability to influence and collaborate effectively across teams / functions.
• To be able to work in any timings based on the work pressure and what it demands.
• Ability to create meaningful MI and dashboards providing insightful trends and updates to various stakeholder on a regular basis.
Our Ideal Candidate The successful candidate should possess the following:
• Bachelor s degree with at least 6+ years of experience in Banking.
• Strong track record of supporting and working alongside front-office staff.
• Candidate should be a team player with strong analytical, interpersonal and communication skills; ability to liaise effectively and tailor communication with key internal stakeholders across various levels in the organization.
• Collaborative thrives in team environment and is passionate to drive change.
• Excellent verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Organizing and planning
• Attention to detail
• Drive initiative
• Reliability
• Stress tolerance
• Good communication skills, including experience in influencing and pushing back where required.
• Ability to work effectively under pressure and handle responsibilities effectively.
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Keyskills :
salesmanagementmiscustomer relationsqualitykeeping things simplefront office