Associate Manager, Trade Documentary

Job Description

This role will be part of the Global Trade COO Business Efficiency team. This highly visible and influential role will collaborate extensively with global and country stakeholders across trade product, technology, operation, technology and finance to support operation performance improvement. You will have a continuous growth learning mindset and be a catalyst in using data to provide insight to improve operational performance. Main responsibility includes performing business analysis within Trade COO function covering Ops Capacity Model, Cost to Serve, Product/Client profitability analytics, Investment planning and benefit tracking against 5-year efficiency roadmap to improve overall Trade Operations cost efficiency globallyOperation Analytics ManagementManage and improve operation capacity model across countries and GBS and leverage data to provide management with insights on cost saving opportunitiesMeasuring the Cost to Serve from operations and service perspectives across bellwether products with capability to have conversations to drive the right client behaviour.Produce Product/Client profitability analytics to drive conversation with Trade product and GB/CB COO office on unprofitable clientsBusiness Efficiency InitiativesManage and track investment funded initiatives to ensure cost spend in alignment with benefit delivery and PMO guidelines are followed.Support monthly Financial and Business Efficiency review at global and regional level to ensure meeting budgetSupport (or drive as required) transformational initiatives, foster ideation and structure execution to ensure that business process outcomes are in harmony with our organization s strategic goals; such as streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.Facilitate agile squad set up to improve trade business performance at country levelPeople and Stakeholder ManagementBuilding strong stakeholder relationships both at senior level, influencing people with different agendas to adopt new concepts and different ways of workingEffectively communicate with key stakeholders, engender trust with stakeholders and advise operations on the potential implications of stakeholder prioritiesCreate & encourage innovation friendly organisational environment within Trade COO team; research market trends related to process, technology & innovation (inside & outside operations) and share ideas within SCB to seek support to implement & encourage creative thinking across Trade COO.Formulate Best in class practices and apply agreed methodologies in driving operational effectiveness outcomes.StrategyExhibit qualities which demonstrate the group s strategy. To treat all stakeholders with Human touch and understand the importance at every business stage. To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.BusinessTo establish and maintain a close working relationship with all stakeholders to ensure prompt and effective responses to the various business requirements, queries and requests from them. To be aware of the business targets and ensure compliance.ProcessesSupport data analytics requirements of Trade COO function and derive insights.Manage and improve operation capacity model across countries and GBS and leverage data to provide management with insights on cost saving opportunitiesMeasuring the Cost to Serve from operations and service perspectives across bellwether products with capability to have conversations to drive the right client behaviour.Produce Product/Client profitability analytics to drive conversation with Trade product and GB/CB COO office on unprofitable clientsPeople & TalentTo ensure perfect planning for the day/week.To ensure leaves are well planned with NIL impact to service delivery to stakeholders.To ensure good rapport is maintained with peers, superiors in the team.Risk ManagementAlways upholding the Values of the Group and Company. Compliance with all applicable Rules/ Regulations and Company and Group Policies. To identify risk on a continual basis and derive mitigants on a sustained basis.GovernanceComply with Group Sanctions Policy and Procedures. Comply with Local Sanctions Policy and Procedures, if any.Regulatory & Business ConductDisplay exemplary conduct and live by the Group s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key stakeholdersTo effectively manage key stakeholders, Country Offices, Regulators, Peers, Subordinates.Other ResponsibilitiesEmbed Here for good and Group s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).Our Ideal CandidateData Analysis and improvement opportunity identification Expert in data analysis by connecting the different data points to identify business improvement opportunitiesMarket Knowledge: awareness and understanding of the wider business, economic and market environment in which the firm operates.Business Strategy and Model: understanding of the Trade Operation strategy and model appropriate to the roleGovernance, Oversight and Controls: the ability to assess the effectiveness of the firm s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.Project Delivery and benefits realisation Expert in project planning, implementation and closure to ensure benefit delivery, especially in agile way of workingThis role would require 5+ years of relevant experience, covering the implementation of strategy into Trade Operations, part of which is operating at the Group level of sizeable international companies, ideally with sometime in the finance sector covering Trade products. International exposure, ability to handle cultural diversity and developing high performers are essential to this role.,

Keyskills :
salesmanagementmiscustomer relationsqualitywinning others overkeeping things simplecost savinghuman skills