Associate Manger

Job Description

*About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Role Responsibilities Strategy
• Represent good process design principles in programme activities, design sessions and decision making.
• Provide clear guidance to programme / stakeholders around good process design and how to apply process design principles to design work.
Business
• Prepare user-friendly process maps and associated documentation in line with overall process governance, design principles and standards required by the Process Design and Governance team within the HR COO office.
• Work with multiple stakeholders to develop workable process designs which can be operationalised successfully and provide quality outcomes (customer experience, TATs, SLAs, risk mitigation etc).
• Validate process designs from the SF R3 design squads, ensuring processes are designed in line with overall process governance, design principles and standards required by the Process Design and Governance team.
• Identify opportunities for process standardisation, automation and streamlining as part of design activities.
• Identify opportunities for minimising country variations in process design activities.
Processes
• As a member of the HR Process Design and Governance team.
• Partner with HR product stakeholders and HR Transformation team stakeholders to develop business process documentation (in ARIS 10) which accurately reflects the as is /to-be processes resulting from stakeholder discussion/HR Projects/Annual Process Review etc.
• Review process documentation produced by other colleagues to ensure the approach to process modelling is consistent across the HR Process Universe process models and HR process design principles and conventions have been adhered to.
• Provide challenge and design support to HR colleagues to ensure design decisions made support good process design outputs, in line with the HR governance and HR Operational Risk Framework approach.
People and Talent
• Provide technical direction to the transformation programmes/Stakeholders to ensure good process design activities are baked into project timelines.
• Lead by example and build the appropriate culture and values in relation to HR processes i.e. customer driven.
• Collaborate with HR Process Design colleagues to ensure end-state process maps modelled in ARIS10 are in line with our modelling conventions and process governance requirements.
Risk Management
• Ensure that process maps and associated documents capture operation risk requirements in line with group standards.
• Identify and develop solutions to mitigate risks identified. Develop controls within processes to meet Bank identified risks.
Governance
• Deliver to timeframes required by programme plan / stakeholders
• Accurately size effort and time required to produce process maps and associated documentation, feed into project plans
• Identify issues with and risks to delivery of quality outputs within required timescales, work with Project Manager and Line Manager to resolve or mitigate
• Prioritise own workload effectively
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
• HR Governance and Control team.
• HR COO team, particularly colleagues involved with the SF R3 programme.
• HR Global Process Owners.
Our Ideal Candidate
• Relevant business degree or tertiary qualifications advantageous.
• Certification in operational excellence / process improvement e.g. Six Sigma or Lean accreditation.
• ARIS v10 training.
• Languages: English.
Visit our careers website www.sc.com/careers ,

Keyskills :
board of directorshr processessix sigmaenvironmental impact assessment