Associate / Senior Associate L & D / Training Operations, HR Shared Services

Job Description

* About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199,000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solution Pvt Ltd: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. Position Name: Associate / Senior Associate L & D / Training Operations, HR Shared Services Job and Person Specification Job Role:
1. Manage daily BAU activities and complete the processing of activities as per agreed service level agreements:
   • Pre Program Creation of Sessions / Events, Coordinating with vendors & participants for the session, Manage venue, Session type (virtual / classroom) & required logistics at respective site,
   • Post Program Collection of Attendance, Feedback forms, Assessment sheets (if any), Recording attendance on Training tool, Collation of feedback and summarize feedback etc. Updating training records, Sending emails to managers of participants who did not attend the session.
   • Liaising with vendors Program dates, discussions within the team, Follow up with vendors for program contracts and communication of logistical details (participant details, venue and room and any other relevant information)
   • Invoice processing Track invoices, Coordination with Finance, processing of invoices as per relevant approvals, contracts, Charge back to respective business cost centers, Filing of invoice copies
   • Handle queries from employees
   • Reporting & MIS to be published for standard + adhoc requests received
1. Manage expectations from business / stakeholders and work in close partnership within the teams to ensure customer delight.
2. Implement / follow the HRSS governance model to ensure regular updates provided to business owners / stakeholders.
3. Manage the daily operations tasks efficiently and follows SOPs, Maker and Checker for every process.
4. Partner during Audits, Statutory audits, Formulate and Implement Risk and Control measures for processes / BAUs managed.
5. Prepare Dashboards and KPIs showcasing health of the HRSS deliveries / processes centralized.
6. Understand HR tools and systems, Improve existing HR operations processes and create efficiency by automating manual processes.
Department : HR Shared Services Shift Timings , If any: India General shifts, * Candidate Requirements for the role
1. At least 3 years experience in Learning & Development Operations
2. Preferably having experience of working with MNC Banking Captive / Financial Services Institutions
3. Worked in HR Shared Services profile for large organizations.
4. Very good communication & presentation skills.
5. Knowledge of Excel / advance Excel and Analytics tool.
6. Confident & Mature
7. Ability to deal with pressure and complexities.
Education Background: Graduate / Post Graduation in HR Technical knowledge & Skills: MS OfficeKnowledge of HR Tools prefer Training admin tools, PeopleSoft etc. Preferred Industry/ domain experience : Banking Captives / KPO / BPO service delivery function. Behavioral Skills/ Competencies: Agile, Strong communication, Multi-Tasking, Team player, Ability to deliver within timelines Required Competencies: Attention to detail / rigor Ability to understand, explain and support change

Keyskills :
customer relationsinsurancequalitysalesmishr operationsservice levelretail bankingshared servicesstatutory auditglobal deliveryservice deliverydaily operations