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Associated Manager

4.00 to 6.00 Years   Mumbai City   04 Jun, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Job Purpose

  • To handle the Knowledge Management tool LinQ, change management, Campaign & Promo Management. To keep the tool abreast and up to date with the pace of the bank
  • Managing existing Process note amendments / Reviews (PDU)
  • Standard checker role- Product / Process / CIB/ Quiz
  • Stakeholder Management & LinQ error handling
Key ResponsibilitiesContent & Change Management:
  • CIB content preparation and CIB assessments
  • Process note updating on LinQ
  • Products Review & updating on LinQ
  • Adhere to the expected turnaround time
  • CQFS forms Creation & report generation
  • Knowledge assessments rollout as per training team requirement (TNA, MSR.etc)
  • Updation of News Flash (Down times etc.)
  • Customer Data Confidentiality to be strictly adhered to
  • User Maintenance - activities like ID creation, deletion, clean up activity as per the Head Count List
  • CIB Reports publishing
  • Categorizing the errors & observing any trend
  • Give constructive feedback to reduce the errors
  • End to end managing Knowledge Management tool
Campaign Management:
  • Designing campaign management framework
  • Seeking complete details for a campaign & BID
  • Track for any campaign breach
  • Check for any Frontline impact & keep the stakeholders informed
  • Adhere to the expected turnaround time
  • Monthly call with products team on campaigns
  • Maintaining Campaign repository
Process Development:
  • Process note review & amendment
  • Adhere to the expected turnaround time
Vendor Management:
  • LinQ Vendor management
  • LinQ discrepancy / error handling
  • Deploying new enhancements if any
  • UAT testing
Audit & Controls:
  • Maker Checker process to be followed for every content updating
  • Customer Data Confidentiality to be strictly adhered to
  • Maintain repository of all approval mails for OR review
QUALIFICATIONS:
  • Should be Creative, Responsive and Innovative
  • Should be able to collaborate with different stakeholders for content preparation
  • Team Player
  • An eye for detail
  • Needs to be Multitasking and manage time well
  • Positive, polite, cheerful and courteous, Patient, Non-Confrontational, Resilient
  • Manage conflicts and solve problems
  • Ready to learn more
  • Manage team and give feedback if any
  • Excellent communication skills in written and verbal English including good grammar, articulation and comprehension
  • Basic computer/typing skills
  • Good Interpersonal Skills
  • Should have thorough product/process knowledge
  • Good documentation skills
  • Analytical skills
  • Quick thinker with the ability to execute without delay
  • Management skills Stakeholders & Team
  • SQL knowledge
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
customer datachange managementmanagement skillscampaign managementknowledge managementconstructive feedbacksqluatlinqturnflashbasicbrandformsvisitpromovendorenglishchecker

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