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Avaya Support Engineer

1.00 to 3.00 Years   Mumbai City   15 Jun, 2022
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNetwork / System AdministrationNetworking
EmploymentTypeFull-time

Job Description

    Urgent Opening for CCMI level 5 MNCpostion-Avaya Support EngineerLocation-MumbaiExp 1+ yrs
    • Min1-1.5 yrsof experienceon Avaya voice Platform.
    • Monitoring and providing break fix services to
    • Configuration of extension and Agent ID.
    • Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
    • Should know how to take trace.
    • Providing technical support to end user on Avaya and related queries.
    • Should be well experienced on Avaya IP phones installation, configuration and troubleshooting.
    • Should familiar with Avaya Phone configurationtechniques.
    • Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
    • Should have the knowledge on vector, VDN and announcement.
    • Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
    • Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
    • Hands on experienced on Avaya dialer techniques, Skype, Audio codeetc
    • Monitoring of Trunk
    • Attending to monitor and breakdown calls of PRI/BRIleased line atL1level & follow up with service provider.
    • Work with internal & external stakeholders toaddressthe incident.
    • Familiar withservice deskticketing application.
    • Vendor management.
    • Managing end-to-end user queries related to Avaya and related device.
    • Reasonable English
    • Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
    • Ready to work 6 days week
    • Readiness to work on week offs sometimes on need basis
    • Avaya voice skills experience is a must
    • Client interview to happen post which position shall be closed
    • Candidate worked on call center environment will be right fit for the requirement.
    • Candidate from VIS network and AGC Company will be preferred.
    Interested Candidates Please Contact hidden_email or call hidden_mobile

Keyskills :
avaya productsavaya ip telephonyavaya communication manageravaya pbxavaya cms

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