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AVP/DVP - Automation & Service Excellence - Life Insurance

10.00 to 12.00 Years   Mumbai City   30 Mar, 2023
Serving Skill
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other SoftwareSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    AVP/DVP - Automation & Service Excellence- To successfully lead and govern the automation initiatives for Fin Ops, Service and customer Service operations function along with process improvement(s) & controls & governance monitoring thereby enhancing service delivery & overall customer experience.Key Responsibilities :Responsibilities :- To undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience- To train & govern Operations BAU Managers on projects delivery and ensure the project timelines are met- To undertake reviews through structured dashboards /reports to ensure timely and accurate project delivery- Collaborate with Stakeholders (including users) to ensure accurate requirements are picked; appropriate prioritization is done and timely delivery is achieved.- To undertake projects on Unclaimed, Bank/Suspense Recon, Bank account validations & Control reports for fin ops & service and ensure service delivery is met at all times- To enforce project performance and governance in a consistent manner across the core operations functionInternal:- To manage specific reviews and document key decisions w.r.t Automation projects in MPMs and other related forums- To govern process for Scope, Risk, Quality, Team management with respect to the IT vendors involved in collections & other service delivery functions- To conduct information security risk assessment wrt to function / processes and implement mitigation controls for third party aggregatorsSpecific Authorities(Financial & Non Financial)Financial:- Approval on PO and Invoices based on designation mentioned in finance entitlement gridNon-Financial:- Approve changes to solution(s) facilitating IT governance (PM tool)- Approve process changes within the Policy/Customer Service Operations verticals- Sign off on new system developments in conjunction with Core Operations vertical headsKey Performance:Job Requirements:Qualifications Graduate or MBA with relevant domain (Life Insurance) experience and functional skill set of project managementExperience 10 to 12 years in Life Insurance vertical & have the know-how of managing project management for IT project delivery experience and worked in a role involving team management & process improvementFunctional Competencies:- Ability to develop & manage large Processes- Understand technical aspects of technology and system development including UAT approach & data management- Bent towards Digitization, Automation, IT Infra and applications- Project Management & process understanding & trainingBehavioral Competencies:- Business Acumen- Collaboration- Customer Centricity- Execution Excellence- Key Interactions- Internal Nature or purpose of interaction- All Operations and Support Functions- Regular publishing of status of key project deliverable to all the Ops function heads- Facilitating business through process improvements and enhancing partner satisfactionTechnology - Regular publishing of improvement KPI values to function head along with key project updatesExternal Nature or purpose of interactionVendors - Facilitate interaction with the vendor during discovery and implementation stages of the enterprise projectPartners - Liaising with Technology Partners to implementation of governance solutions,

Keyskills :
customer service operationsenvironmental impact assessmentit governancesecurity risklife insuranceteam managementrisk assessmentcustomer serviceservice deliveryproject delivery

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