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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Hiring forBDS/Customer support/dental supportLocation: Mumbai, ANdheri eastWork from officefull time jobResponsibilities:1. Handle about50 - 60 calls of customers on- boarded by sales team (Smile correction/ Smile straightening)2. The initial call will be primarily to book delivery followed by issue resolution and query Handling on successivecalls3. Ensure query resolution within 24hrs and ensuring customer satisfaction by achievingdelivery and service quality norms4. Handle dental specific queries pertaining to our services. Overall Problem solving forpatients and coordination as necessary. Handle any operations related activities that may be required.5. Tabulate and record responses from all customers on excels. Generate relevantreports from the same.6. Schedule appointments for patients and coordinate with the required doctor whoshall visit the patient7. Follow up to ensure that appropriate actions were taken on customers requests. Referunresolved customer grievances or special requests to designated departments for furtherinvestigation. Analyse quality of calls and strive for im provement Requirements:REQ:1-3 years of experience inDentistry.2. Bachelors Degree inDentistryRegards,HR Team
Keyskills :
coordinationoperations managementsalesbds/customer support/dental support