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Branch Sales and Service Manager

1.00 to 4.00 Years   Mumbai City   28 Feb, 2023
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.
    • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
    • Manage the portfolio to de-risk against attrition and achieve stability of book.
    • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
    • Serve as the one-point contact to the high affluent net worth customers of the Bank.
    Business
    • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
    • Achieve the targets set in terms of product mix
    • Induction of all new customers brought in by Self, Branches & Direct Sales team.
    • Achieve best in class productivity to maximize the efficacy of the sales process.
    • Achieve the budgeted cross sell targets.
    • Aggressive Sales call plans to acquire large prospective customers through referrals.
    • Ensure coverage of customer base in accordance with the approved contact plans.
    • Coordinate customer events for the cluster along with the product team
    • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
    • Maintain and update customer information on WMS
    • NPS & Customer management
    • Ensure that NPS is at least in second quartile as compared to peers
    • Use the online CMP system diligently and achieve > 75% of their require customer contact each month
    Processes
    • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
    • Maintain and update customer information on WMS
    Risk Management
    • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
    • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
    • Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same
    • Read, understand and comply with all provisions of the Group Code of Conduct.
    Governance
    • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
    • Read, understand and comply with all provisions of the Group Code of Conduct
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    Our Ideal CandidateQualifications
    • Graduate/ Post Graduate
    • Anywhere between 1 - 4 years of overall experience
    Role Specific Competencies
    • Banking knowledge
    • Understanding of front and back office processes and procedures
    • Good Interpersonal Skills
    • Strong Communication Skills
    ,

Keyskills :
salescustomer servicedirect salesnew businesscustomer events

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