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Business Analyst - CSS MIS

3.00 to 13.00 Years   Mumbai City   12 Aug, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Description: DART (Data, Analytics and Reporting Team) is poised to be the central MIS group for all functions in the CCB Operations. We are a global group with presence in US, India & Philippines. The position will be part of the DART MIS setup and will be responsible for providing MIS solutions. Role Description
    • Responsible for supporting day-to-day operations/tasks related to a functional area or business partner
    • Ensures projects are completed according to established timelines
    • Assembling data, building reports/dashboards
    • Identifies risks and opportunities along with potential solutions in order to unlock value.
    Qualifications
    • 3+ years of professional experience in a combination of business + relevant MIS/ technology/ reporting experience
    • Some level of business operations & procedures along with the ability to tie into business fundamentals
    • Must have first-hand experience & knowledge of querying different databases & other source systems for data analysis required for reporting
    • Knowledge of creating reports/ business intelligence solutions using tools like (but not limited to) Tableau, Cognos, Python, Alteryx, SAS etc.
    • General desire and aptitude to learn and adapt to new technologies
    • Must be open to different points of view
    • Anticipates and resolves both customer and general issues with a sense of urgency
    • Prior experience in reporting and data analysis development with ability to meet stringent deadlines
    • Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM) is desired
    • Prior experience with Fraud Operations, CTO Operations and other Consumer and Community Banking departments is desired
    Technology Experience
    • Required Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar) and Data Analysis experience
    • Preferred Creating and deploying reports with a BI tool (examples include but not limited to Tableau, Microstrategy, Cognos, SSRS)
    • Preferred Sourcing and compiling data from a tool with ETL capabilities(examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, R, SAS)
    • Preferred Knowledge of R/ Python, Anaconda, HIVEQL, exposure to Cloud Database
    Education Requirements
    • Bachelors degree or equivalent required.
    ,

Keyskills :
customer relationsdocumentationrequirementsfunctionalbusiness requirementscall center technologydata analysiscommunity bankingbusiness operationsbusiness intelligencemissas

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