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Business Process Re-Engineering Analyst

2.00 to 7.00 Years   Mumbai City   12 Aug, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Candidates from Mumbai will be prefered Candidates who have demonstrated process re-engineering projects will be preferred Candidates currently working with consulting / IT servicers companies will be preferred - Developing Process scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility- Coordinate internal resources- Ensure Process Notes are delivered on-time and within scope- Ensure resource availability and allocation- Develop a detailed plan to track progress- Develop detailed Process Note on all cross functional department in the Organization- Create and maintain comprehensive Process documentation- Benchmark process performance using appropriate systems, tools and techniques- Report and escalate to management as needed- Manage the relationship with all stakeholders- Perform risk management to minimize process risks- Interact with all levels of management and be able to document existing processes, manage and analyze data, and recommend enhanced business processes - Use knowledge and understanding of process improvement approaches to train and/or facilitate working sessions regarding business processes - Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvement - Lead the analyses of IRC operations, business processes, and organizational structures using business process reengineering and improvement (BPR/BPI) methods and tools - Work in a team environment and provide business process management expertise to staff engagements and project work streams - Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes - Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams - Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to Operations department leadership - Develop and monitor scorecard and other tools to measure success of process improvement initiatives- Stay abreast of leading practices for business process documentation and execution- Champion process improvement methodologies (e.g., Lean)- Support a culture focused on customer service, continuous improvement, and performance measurement- Use feedback system to enhance business performance and organizational effectiveness- Partner with functional teams to share continuous improvement best practices- Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes - Communicate Lean and other process improvement methodologies to the organization Technical Competencies- Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project- Technical background, with understanding or hands-on experience in processes in BFSI Sector- Knowledge in LOS, LMS, CRM is preferable- Strategic Orientation- Execution Focus- Collaborative Approach Personal Attributes- Excellent communication skills, written and verbal- Solid organizational skills including attention to detail and multi-tasking skills Eligibility Graduate or PG; preferably in the fields of Science, Analytics, Engineering or Business management- Required Experience - 2-7 years progressive experience in business improvement and performance measurement projects- Demonstrated track record of reengineering business processes and driving adoption across an organization/department- Clear understanding of business process streamlining methodologies- Accredited in Lean, Six Sigma or other process improvement methodology- Has managed functional processes and policies and/or projects- Experience of implementing continuous improvement processes,

Keyskills :
customer serviceenovia lcacustomer relationsdeliverybusiness process analysisquality of servicebehavior changembd

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