Candidate for - Associate Manager

Job Description

*Roles and Responsibility Strategy
• Awareness and understanding of the Group s business strategy and model appropriate to the role.
• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
Business
• To supervise and control the day-to-day activities for MFA, Billing & Reporting in accordance to established procedures.
• To support the development and enhancement of the MFA, Billing & Reporting processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.
• To implement quality initiatives and activities of the division in accordance to the Group s Quality System.
• To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
Processes
• MFA, Billings & Reporting Related Responsibilities:
• Receiving and monitoring of instructions via s/SSTM and acting on the same with prioritization
• Monitor and process all the activities within the team as per the daily checklist / agreed with country and ensure constantly met the turnaround time as per agreed DOI / SLA.
• To respond to the queries raised by the country, support services & internal teams in a timely & accurate manner.
• To ensure necessary approval/ instructions are there in place for account creation / modification /closure of account / manual revenue reversal etc
• To ensure Maintain / Update Standing Instruction tracker - Email recipient list / auto debit list / manual handlings list.
• Daily monitoring of Audit confirmation and search of accounts
• Daily monitoring GRU reports and give match advice - Receivable / Prepaid/ Suspense /Nostro a/c
• Receipt of fees / manual monitoring of auto debits and apply in respective systems
• Prepare outstanding bills fortnightly / as per DOI and share to CPC or respective heads.
• Prepare & pass entries for Payment to spokes, 3rd Party agents & Reimbursement as per DOI
• To ensure creation of all OPE Charges in system before month end
• Ensure Variance analysis & Reconciliations are followed
• Preparation and dispatch of various reports & invoices as per DOI / SLA
• Amend / Revise Invoices/reports to clients as per investigation / instructions received from CPC / appropriate authorities and regenerate in system
• Timely EOD Confirmation to - CPC / Payments / Internal teams, ensure all pending activities are properly tracked and communicated to country.
• Drive team - work, create back up for all process for smooth operation
• Continuous improvement in productivity to the standards prescribed for the processes from time to time.
• To develop good relationship between GBS and CPC
• To ensure that DOIs, checklists, SLA, DAs, are properly & timely updated and shared with the team-members and ensure practicing the same
• Comply with group policies and procedures, rules & regulations, code of conduct, C3, etc and Uphold the values of the group and company at all times
• To enthusiastically participate in the quality initiatives of the organization and achieve expected results
People and Talent
• Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills, and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
• Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept s and individual performance against these objectives and providing the appropriate support, motivation, and guidance to staff to achieve these objectives.
• Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.
Risk Management
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Conforming and adhering to the Team s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
• No major adverse findings from internal auditors or external auditors including quality audits.
Governance
• Responsibilities relating to the direction, planning, structure, frameworks (e.g., processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the GBS Malaysia FMO MFA, Billing & Reporting team to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Works largely independently under consultation with line manager and working as a team player.
• Internally, key relationships include:
• Securities Services GBS India, staffs all level
• Securities Services Operation (SSO) Heads in countries
• Securities Services GBS India and GBS China
• GBS Malaysia internal departments
• Group Operations Securities Services
• Externally, key relationships include:
• Prospective clients
• Countries respective Regulator, Depository and Central Bank
• Discussion with application vendor and third-party vendor
Our Ideal Candidate
• Graduate or Post graduates
• More than 5 years working experience in MFA Billing and Reporting related with minimum of 5 years in Securities Services Operations
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Keyskills :
team managementgroup policyhuman skillsqualitykeeping things simplesalesmiscustomer relations