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Candidates for Implementation Project Manager

5.00 to 8.00 Years   Mumbai City   18 May, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    As an individual contributor on the Client Access Transmissions Implementations Team, the candidate will be responsible for on-boarding clients on the Client Access Host to Host Gateway. The platform is utilized as an access method for clients that want to send/receive financial data with JPMC securely over the Internet utilizing industry standard internet protocols such as SFTP and AS2. This will necessitate working closely with our internal Global Implementations teams and external clients to identify appropriate connectivity protocols and subsequent setup to meet the clients needs. The candidate will also be responsible for providing on-call support on rotational schedule for supporting H2H Enterprise Releases, connectivity consultation and 3rd level production support to client service teams.Responsibilities:
    • Support set up and maintenance of client and internal file deliveries
    • Use tracking tools and systems consistently and accurately to document current status, issues, and risks for all active projects
    • Establish test environments, execute file delivery testing, , track test results, and assist with issue resolution
    • Serve as an effective point of escalation on behalf of client and/or business partner
    • Support client migrations to alternate platform
    • Attend meetings and training as required to continue development and product knowledge
    • Provide support to team colleagues when requested; be seen as a subject matter expert for products supported
    • Attend and demonstrate knowledge and value on calls with business partners
    • Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
    • Adhere to all JPMorgan Chase department policy and procedures
    Qualifications:
    • BA/BS degree preferred with 5+ years of relevant industry experience
    • Experience with industry standard internet protocols (SFTP, FTPS, HTTPS, AS2)
    • Works well is team environment
    • Excellent verbal and written communication skills to both clients and internal partners
    • Basic Project Management skills required
    • Ability to manage high work queue levels and effectively prioritize is required
    • Excellent analytical skills and attention to detail required
    • Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate
    • Ability to mobilize internal resources to resolve issues
    • Excellent time management and prioritization skills in a high pressure, competing-priority work environment
    • Proficient in various desktop and internet-based applications
    • Able to work in a collaborative team environment and partner with colleagues
    • Connect Direct/NDM experience is a plus.
    ,

Keyskills :
deliveryproject managementcustomer relationsreportingjavahigh pressureclient accessfinancial data

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