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CIB_ Client Ops Associate II

5.00 to 10.00 Years   Mumbai City   19 Dec, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Acts as the primary technical resource on client cases for the Merchant Services Premier client-base.
    • Advises clients of Chase or card Industry supported connectivity options, protocols, formats, and product functionality related to Chase offerings to assigned customers (internal and external).
    • Completes certification requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards. Thoroughly analyzes data transmitted to the certification host, and publishes results to clients. Manages the interactive process of results/fixes with the client. This may include technical conference calls with clients, integrators, resellers, and hardware vendors depending on the circumstances.
    • Independently directs successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
    • Represents Technical Implementations on corporate project teams created to support new product development or modifications to processes/procedures. Provides customer focus and viewpoints based on experience of customers to the project team, as well as provide in depth knowledge of how the new product would/could integrate with our current technical offerings.
    • Formally trains analysts and provides direction to new and existing employees working with clients on certification processes.
    • Acts as the lead consultant and/or subject matter expert on client conference calls requiring technical consultation.
    ,

Keyskills :
appliancescmshybrisj2eeworking with clientsnew product developmentproject teams

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