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CIB - Markets - Client Service Analyst - Team Leader

5.00 to 6.00 Years   Mumbai City   23 Jun, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis,Sales / BD
EmploymentTypeFull-time

Job Description

Duties and Responsibilities:

  • Achieving the stringent daily/weekly and monthly volume targets
  • Onboarding of clients on 3rd Party platforms like Bloomberg , Tradeweb & MarketAxess
  • Ensuring that the defined KPI s for the team are consistently met and providing root-cause analysis with robust action plans in case of errors
  • To develop and implement an appropriate control framework and production of MIS and Key Performance Indicators including trend analysis
  • Responsible for communicating with locations, attending calls, drive conference calls with Locations, stakeholders etc.
  • Proactively identifying problems and proposing solutions.
  • Support the team in instances where assistance is required on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client Support Teams.
  • Establishing and maintaining excellent relationships with the Business partners as well as the people in the Client support groups.
  • Taking active participation in process improvements and automation.
  • Ensuring accuracy on performing reconciliations and reports and non disclosure of client information by preserving client confidentiality.
  • Researching on any exceptions of reconciliations and apply appropriate fix.
  • Running Controls and MIS as per the process
  • MIS generation & analysis/commentary.
  • Ensure Quality Control standards that have been set for all processes are followed.
  • Bachelors degree with a minimum of 5 years of work experience preferably in a back office/financial industry
  • Knowledge of investment banking will be an added advantage
QualificationTechnical Skill Sets MS Acess , Excel , AlteryxSoft SkillsExcellent communication skills, both written and oralExcellent inter-personal skillsStrong research, investigation and evaluation skillsStrong analytical skillsAbility to be flexible, follow tight deadlines, organize and prioritize workAbility to concurrently manage multiple efforts with competing timeframes and resourcesAbility to consult with others in the process (strong networking skills)Ability to effectively and seamlessly work with others in multiple geographic locations Ability to think strategically, but have strong attention to detailAbility to anticipate and understand issues, and escalate appropriately for timely resolutionUnderstanding of the business needs and process.Quick learner with ability to manage and/or play a key role in managing the process and production on a day-to-day basisMust be a self starter with ability to work independently from manager and/or team,

Keyskills :
kpiflashmisinvestment bankingcontrol frameworktroubleshootingkey performance indicatorsms accessdeliveryclient supportcommunication skillsquality controlmusic makingadvertisingcustomer relations

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