CIB_Payment Lifecycle Associate I

Job Description

Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future Key Responsibilities would include:-
• Provide overall supervision / leadership to the staff during his/ her shift operating window.
• Monitor and report shift and site/ shift performance.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Foster information sharing so that continuity of data exists within the site and across the business.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regular reviews of procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Set expectations with team, regarding positive motivation and leading through accountability.
• Deva team that is responsive to dynamic organizational and operational changes.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
Qualifications
• Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
• Good Knowledge of SWIFT & international payment conventions & practices is a must.
• Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Demonstrate leadership and people management skills.
• Demonstrate ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Good project management, and analytical skills.
• Good knowledge of MS Access, Excel, PowerPoint, and Word.
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Keyskills :
creative problem solvingteam managementms accessbusiness knowledge