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CIB- Wholesale Payment Operations- Payment Lifecycle Analyst - Team Leader

1.00 to 3.00 Years   Mumbai City   18 May, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Roles and Responsibilities:

  1. Ensure investigations and transactions are processed in accordance with documented procedures in SOP.
  2. Undertakes various functions within the team/unit; ensures all relevant deadlines and stipulated controls are met. Ensure that currency cut offs are met and urgent clients/cases are prioritized.
  3. Ensure that high value transactions are stratified according to the guidelines.
  4. Perform routine inquiries and research.
  5. Process complex non-routine transactions, performing investigations and repairs.
  6. Analyze information to determine accuracy and completeness of data.
  7. Ensure risk and escalation procedures are adhered to at all times.
  8. Identify opportunities for improving process flow and quality as seen by clients and other interfacing units.
  9. Participate in the rotation of functions within the group ensuring no degradation of work flows.
  10. Training/education of other members in job functions/procedures relating to the unit.
  11. Process any required back-up tasks relating to production, identifying ways to improve current work practices.
  12. Undertakes a decision making role which requires sound working knowledge of the bank s operating risk policy and controls environment.
  13. To be instrumental in identifying system faults/enhancements and be involved in any system implementations from a user viewpoint. May assists on project as a member of a wider project team, providing added value as required.
  14. Know the team s Business Continuity Plan.
  15. Customer focused, delivers consistently high level of service
  16. Understands and knows how to process different SWIFT message types (such as MT103/202/199/299/191/110) and Payment Clearing systems..
  17. Collaborates with global partners to meet client deliverables with a high level of urgency and accuracy
  18. Meet and exceed Key Performance Indicators as documented in the Performance Management Objectives
  19. Conduct regular review of processes and help analyze system infrastructure to determine gaps or opportunities for productivity
Skills:
  1. Keen understanding of currency cut - offs, involved risks and ability to prioritize and redistribute the work loads within the team.
  2. Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
  3. Excellent written & oral communication skills in English.
  4. Flexibility on shift timing
  5. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
  6. Ability to use creative problem solving techniques to solve business issues.
  7. Strong PC and analytical skills.
  8. Working knowledge of Microsoft Office applications.
  9. Customer focus.
  10. Prioritization and Planning
  11. Quality Orientation
  12. Partnership
  13. Teamwork
,

Keyskills :
salescustomer relationsprocess flowmusic makingproblem solvingmicrosoft office

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